Customer Service Supervisor

Euro Car Parts Limited; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail operations seeks a Retail Supervisor in Crewe to oversee department activities and drive team performance. The role involves managing customer service, ensuring health and safety compliance, and fostering career growth for team members. Join a dynamic environment where your leadership will enhance customer experiences and operational efficiency!

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth Opportunities

Pension Contributions

Life Assurance

24/7 Employee Assistance Programme

Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Ability to develop customer relationships and drive customer connectivity.
• Excellent service delivery to enhance customer experience.

Responsibilities

• Supervise day-to-day operations and lead the retail team.
• Ensure compliance with health and safety legislation.
• Deliver customer-focused services and manage stock availability.

Skills

Communication Skills

Energy and Drive

Customer Service Excellence

Strategic Thinking

Job description

You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

What we offer

• People First:We value our employees just as much as our customers.
• Work-Life Balance:Flexible working options to support your lifestyle.
• Career Growth:Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:Join a team dedicated to being the best at what we do.

Key Responsibilities

• Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
• Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring all areas of the retail counter always conform to health and safety legislation.
• Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
• Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
• Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
• Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
• Maintaining shelf availability through accurate completion of stock movement processes
• Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
• Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
• Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
• Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
• Ensuring the retail operations are compliant with the financial audit.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
• High levels of focus, energy, and drive.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch with strategic thinking.

Why Work for LKQ

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.