Operational Services Manager

NHS National Services Scotland; Coatbridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS Pension

Salary progression

Sick leave

Discounts

Job summary

NHS Lanarkshire is seeking an experienced administrator with project management expertise to lead Operational Support Services and drive service improvements across localities. The role requires handling complex HR issues and ensuring compliance with relevant Scottish governance acts.

You will develop business cases, coordinate service developments, and support locality operations, with a focus on governance, safety, and information management, within a collaborative health system.

Qualifications

• Educated/Operating at degree level in Administration/Business Management/Public services or equivalent.
• Post Graduate qualification or equivalent experience.
• Evidence/experience of Project Management.
• Significant knowledge and experience of commissioning/decommissioning.
• A driving licence is required; this must be a full UK/EU/EEA licence.

Responsibilities

• Lead and provide effective operational management of the Administrative Support Services.
• Develop and implement strategies/systems for operational support services to ensure continuous improvement of service to support clinical/non clinical changes.
• Effectively manage the complex human resource issues of individuals and teams, including personal and professional issues, disputes, discipline and grievance processes, investigations, complaints, recruitment and performance monitoring.
• Manage all systems in the Localities to ensure compliance with, and effectively implement the Adults with Incapacity (Scotland) Act 2000, Mental Health (Care and Treatment) (Scotland) Act 2003 and Freedom of Information Act.

Skills

Project Management

Commissioning/Decommissioning

People management

Education

Degree in Administration/Business Management/Public services or equivalent

Post Graduate qualification or equivalent experience

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• Leads on commissioning/decommissioning/operational management for office moves, building closures, service developments for the Health & Social Care Partnership i.e. integrated rehabilitation teams and management of archive records.
• Lead person for Localities & Hosted Services to meet governance and statutory requirements e.g. Health & Safety, business continuity Co-ordination, Mass Casualty, Information governance, management of locality and hosted services admin staff ensuring all relevant HR procedures are adhered to e.g. Grievance/Disciplinary, Recruitment Management and sickness Absence.
• To ensure that locality premises are fit for purpose and meet strategic and statutory requirements. To develop business cases for individual projects (e.g. minor capital) and implement projects that are approved (e.g. demonstrator project, eESS, Turas and iMatter).
• Managing and co-ordinating Fire Safety Training for all groups of staff across the Localities.

The working pattern for this role is Week 1 - Monday, Tuesday & Wednesday. Week 2 - Monday & Tuesday.

In this key role, you will:

• Lead and provide effective operational management of the Administrative Support Services.
• Develop and implement strategies/systems for operational support services to ensure continuous improvement of service to support clinical/non clinical changes
• Effectively manage the complex human resource issues of individuals and teams, including personal and professional issues, disputes, discipline and grievance processes, investigations, complaints, recruitment and performance monitoring.
• Manage all systems in the Localities to ensure compliance with, and effectively implement the Adults with Incapacity (Scotland) Act 2000, Mental Health (Care and Treatment) (Scotland) Act 2003 and Freedom of Information Act.

What You'll Bring:

• Educated/Operating at degree level in Administration/Business Management/Public services or equivalent
• Post Graduate qualification or equivalent experience.
• Evidence/experience of Project Management
• Significant knowledge and experience of commissioning/decommissioning
• A driving licence is required; this must be a full UK/EU/EEA licence.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Michelle McKillop, Service Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on [e-mail]