Operational Service Manager

NHS; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a confident and enthusiastic Operational Manager to join their Care Group Management Team at York Hospital. This role involves overseeing acute specialties and day-to-day operations across busy wards and departments. As a visible and compassionate leader, you will support clinical and administrative teams in delivering high-quality care while focusing on service improvement. With a variety of staff benefits and a commitment to inclusivity, this position offers a unique opportunity to enhance care pathways and manage service performance in a supportive environment.

Benefits

NHS Pension Scheme

27 Days Holiday

Employee Assistance Programme

NHS Car Lease Scheme

Cycle to Work Scheme

Learning and Development Opportunities

Discounts on Restaurants and Shopping

Qualifications

• Experience in NHS management, including operational and budgetary management.
• Ability to analyze complex information for decision making.

Responsibilities

• Responsible for operational management duties including service performance monitoring.
• Work in partnership with senior colleagues to ensure service delivery.

Skills

Analytical Skills

Communication Skills

Performance Management

Prioritization Skills

Negotiation Skills

Report Writing

Education

Graduate/Degree Level Qualification

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

We are looking for a confident and enthusiastic Operational Manager to work within the Care Group 1 Management Team based at York Hospital.

Your portfolio is likely to include acute specialties together with a role in day to day operational management across our busy wards and departments.

You will be an experienced, visible and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care.

You will have an interest in service improvement and will be a responsive and autonomous colleague.

The post will provide you with an opportunity to work closely with colleagues across the multi-disciplinary team enhancing care pathways, managing service performance and ensuring timely access to acute and planned care. You will benefit from the support of your peer managers, clinical and nursing leads and the senior management team.

In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts.

Interested applicants are strongly encouraged to contact us for an informal chat about the role.

Main duties of the job

You will be responsible for a portfolio of operational management duties including service performance monitoring, complaint and patient experience management, service planning and line manager responsibilities for direct reports.

The post holder will report to the Care Group Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Skills & Attributes

• Ability to analyse complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making.
• Good communication, presentation & interpersonal skills
• Performance management methodology
• Strong prioritisation skills with the ability to manage competing demands
• Able to influence, negotiate and build working relationships.
• High degree of report writing skills.
• Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services

Experience & Knowledge Required

• Experience of management in the NHS, including operational management , budgetary management and service improvement
• Ability to assimilate & co-ordinate various agendas prioritising appropriately.
• Knowledge and awareness of NHS Plan & Targets
• Knowledge and awareness of National strategy and policy
• Knowledge and awareness of Organisational Development methods
• Knowledge and awareness of Local health commissioning policies, strategies, arrangements and networks (e.g. LMS)
• Experience as well as knowledge of all activity targets and managing waiting lists

Education, Qualifications and Training

• Graduate/Degree level qualification or equivalent expereince

Aptitude & Personal Qualities

• Sensitive to staff issues.
• Active and passionate interest in and good knowledge of NHS issues at the current time.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust