Operational Service Manager

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a confident and enthusiastic Operational Manager to lead General Surgery services across York and Scarborough Hospitals. This role offers a unique opportunity to enhance surgical pathways and ensure timely access to care. As an experienced leader, you will support operational, administrative, and clinical teams to deliver high-quality care. With a focus on service improvement, you'll collaborate closely with senior management and peers. Join a team that values kindness, openness, and excellence, and enjoy a range of benefits, including generous holiday entitlement and NHS pension schemes, while making a meaningful impact in healthcare delivery.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on restaurants and shopping

Qualifications

• Experience in NHS management, operational management, and service improvement.
• Ability to prioritize and deliver results under pressure.

Responsibilities

• Manage GI Services within the surgical directorate for effective patient care.
• Oversee administration and clerical functions within the Care Group.

Skills

Organizational skills

Team collaboration

Problem-solving

Knowledge of NHS issues

Education

Graduate/Degree level qualification

Master's level study

Job description

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

• We are KIND
• We are OPEN
• We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

Job overview

We are looking for a confident and enthusiastic Operational Manager to work within our well established General Surgery services. The post will be cross site, requiring you to work in both York and Scarborough Hospitals. You will be an experienced and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care in General Surgery services.

You will have an interest in service improvement and will be a responsive and autonomous leader. The post will provide you with an opportunity to work closely with colleagues enhancing General Surgery pathways and ensuring timely access to acute and planned care. You will benefit from the support of your peer managers, clinical leads and the senior management team.

In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts.

Main duties of the job

You will be responsible for the operational management of GI Services within the surgical directorate delivering high quality, effective and efficient care to patients.

The post holder will report to the Senior Operational Manager for Surgery Services and work in partnership with senior colleagues within the Care Group and the wider Trust, to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

The post holder will be responsible for the day-to-day line management of administration and clerical functions within the Care Group.

Working for our organisation

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a variety of providers

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Person specification

Skills & Abilities

• I am organised, prioritising competing demands and take responsibility for delivering results within agreed timescales and have the ability to cope when under high levels of pressure
• I can function effectively as part of a team and relish the opportunity to influence and inspire
• I can use my own initiative, exercise judgment, resolve problems and stay calm under pressure. I am assertive, decisive and tenacious
• I have an active and passionate interest in and knowledge of issues affecting the NHS

Experience & Knowledge Required

• Experience of management in the NHS, including operational management, budgetary management and service improvement
• Experience as well as knowledge of all activity targets and managing waiting lists

Education, Qualifications and Training

• Graduate/Degree level qualification or equivalent experience
• Study at Master’s level

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.