Operational Service Delivery Coordinator

Vital Power Group; Chester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Vital Power Group in Chester is hiring a Service Delivery Coordinator to ensure the smooth day-to-day operation of our service delivery activities. You will create and schedule jobs, prepare RAMS, and maintain accurate records to support engineers and the wider team.

This office-based role requires strong organisation, proactive communication, and the ability to thrive in a fast-paced environment while delivering exceptional service to customers.

Qualifications

• Plan and coordinate workload in a fast-paced environment.
• Proficient in Microsoft Office, especially Excel and Word.
• Excellent written and verbal communication.
• Able to learn quickly and show initiative.
• Able to work in a team or independently.
• Positive and enthusiastic with self-motivation.

Responsibilities

• Create and update job records in scheduling software, ensuring all details are accurate and complete.
• Schedule internal engineers and subcontractors’ diaries by preparing job information ahead of engineer allocation.
• Assist the on call team with emergency callouts by gathering essential information and logging details.
• Prepare, issue, and maintain RAMS, ensuring documents are accurate and up to date.
• Organise, file, and maintain all service-related documentation, certificates, reports, and customer records.
• Provide day-to-day administrative support to the Service Delivery Manager and wider operations team.
• Assist with parts ordering workflows where required, ensuring correct information is captured.
• Respond to general administrative queries from customers, engineers, and suppliers.
• Maintain internal trackers, spreadsheets, and logs to support operational reporting.
• Communicate professionally with customers and suppliers to confirm job details and updates.
• Ensure customers receive accurate and timely updates regarding documentation or job-related queries.
• Support continuous improvement of administrative processes to increase efficiency.
• Take responsibility for high-quality work and collaboration across departments.

Job description

Vital Power Group in Chester is hiring a Service Delivery Coordinator to ensure the smooth day-to-day operation of our service delivery activities. You will create and schedule jobs, prepare RAMS, and maintain accurate records to support engineers and the wider team.

This office-based role requires strong organisation, proactive communication, and the ability to thrive in a fast-paced environment while delivering exceptional service to customers.