Customer Service Assistant

Co-operative Bank plc; Rugby; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Bonus scheme

Pension with enhanced contributions

Parental leave

Life assurance

Job summary

Co-operative Bank plc in Rugby seeks a friendly, customer-focused individual to join our branch team. You will support customers with a warm, efficient service and handle cash transactions accurately while resolving queries.

You’ll engage with a diverse range of people, stay informed about products and policies, and contribute to a positive customer experience in a busy branch environment.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience interacting directly with customers and providing great service daily.
• Good attention to detail with experience processing customer details accurately.
• Computer literate with ability to navigate systems quickly and confidently.

Responsibilities

• Assist a wide range of customers in the Rugby branch in a friendly, efficient manner.
• Find solutions for customer needs and provide a great experience.
• Stay up to date with services, products, policies and procedures; handle admin tasks.

Skills

Customer service experience

Direct customer interaction

Attention to detail

Computer literacy

Cash handling

Policy adherence

Handling difficult customers

Tools

CRM systems

Job description

We’re looking for a friendly, helpful person to join the team in our Rugby branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a full-time role working8.45am - 5pm Monday and Friday with every other Saturday8.45am - 12.30pm.

This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, products, policies andproceduresas well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as takingtelephonecalls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and sharedparental leave
• Life assurance (6 times annual salary)

We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately
• Computer literate with the ability to navigate quickly and confidently around systems

Experience in these areas would be helpful:

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

£25,725 (Inclusive of a 5% shift allowance)

£25,725 (Inclusive of a 5% shift allowance)

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