Business Change Lead

Sky; Hounslow; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Free Sky TV package

Private healthcare

Pension up to 9%

Dental insurance

Sky VIP rewards

Sharesave and Tech schemes

Job summary

Sky is seeking a Business Change Lead to own end-to-end delivery on major programmes across TV, Connectivity and Smart Home. You will set direction in complex environments, lead multi-team delivery, and present clear narratives to senior leaders.

The role blends strategic oversight with hands-on delivery leadership within Sky's Change Delivery team. You’ll manage change managers, drive governance and planning cadence, and partner with technology, product, commercial and operations to land

Qualifications

• Proven experience delivering complex cross-functional programmes.
• Strong end-to-end programme leadership capabilities.
• Excellent senior and executive-level stakeholder communication skills.

Responsibilities

• Lead high-profile, end-to-end programmes from scoping to handover into BAU.
• Set direction in complex, ambiguous environments and establish clear objectives.
• Create and run the right programme rhythm with planning, governance and reporting.
• Coordinate delivery across technology, product, commercial and operations teams.
• Build trusted relationships with senior stakeholders and delivery partners.
• Turn delivery information and risks into compelling narratives for executives.
• Line-manage and matrix-lead Business Change Managers while balancing priorities.
• Contribute to department-wide initiatives to strengthen Change Delivery.

Skills

Cross-functional leadership

Executive stakeholder communication

Delivery leadership

Ambiguity navigation

Problem solving

Organisational influence

Self-starting

Inclusive leadership

Job description

Change Delivery sits at the heart of Sky’s business. We turn strategic ambition into delivered change, leading theprogrammesthat matter most to our customers, ourpeopleand the Consumer CEO agenda.

We are the team that helps Sky move from idea toimpact. Whether we are launching a new product, shaping a major propositionchangeor transforming the way our contactcentresand engineers serve customers.Change Delivery brings the structure, pace and leadership needed to make complexchangehappen.

Our work connects technology, product, commercial and operational teams across the business, to create a clear route from strategy through to launch,stabilisationand handover.

Recentprogrammesinclude the launch of Sky Glass Air, Sky SmartHomeand Sky’sCityFibrepartnership, alongside work to roll out our best Sky Mobile and Sky Broadband services to more customers than ever before.

As a Business Change Lead,you’lltake ownership of end-to-end delivery on some of Sky’s biggest and most visibleprogrammes, including major product launches across TV, Connectivity and Smart Home.You’lllead in environments where the answer is not always clear, setting direction, buildingconfidenceand bringing teams with you through ambiguity.

This is a role for someone with a transformation mindset: someone who can see the bigger picture, translate complexity into a clear story, and use data, insight and judgement to help senior leaders make informed decisions.You’llbe comfortable communicating at executive level, shaping the narrative, surfacing the right risks and decisions, and keeping momentum when delivery is challenging.

Our Business Change Leads are part of the Change Delivery People Leadership team, alongside the Heads of Delivery. They line manage and matrix lead Business Change Managers, helping ambitious delivery professionals grow while ensuring ourprogrammesare set up to land well for customers,colleaguesand the business.

Whatyou’lldo

• Lead high-profile, end-to-endprogrammesfrom early scoping andmobilisationthrough to launch readiness, implementation,stabilisationand handover into BAU.

• Set direction in complex and ambiguous environments, creating clarity onobjectives, scope, outcomes, deliveryapproachand the decisions needed to move forward.

• Create and run the rightprogrammerhythm, including integrated planning, governance, progress tracking, reporting,escalationand senior decision-making.

• Coordinate delivery across multiple teams including technology, commercial product, global product, commercial and operations, flexing confidently across agile, waterfall and hybrid delivery methods.

• Build trusted relationships with senior stakeholders and delivery partners, using clear, data-informed communication tomaintainalignment,confidenceand pace.

• >

  Turn delivery information, risks and insight into compelling narratives that help executive audiences understand progress, trade-offs,decisionsand customer impact.

• Linemanageand matrix lead Business Change Managers, balancingpeopleleadership withprogrammepriorities and creating the conditions for high-quality change outcomes.

• Play an active role in department-wide initiatives, helping strengthen how Change Deliveryoperates,communicatesanddelivers forthe business.

**Whatyou’llbring**

Essentialcriteria:

• Proven experience delivering complex, cross-functionalprogrammesin fast-paced, largeorganisations, ideally within communications, media,technologyor customer operations environments.

• Strong end-to-endprogrammeleadership, with practical experience acrossmobilisation, governance design, integrated planning, RAID and dependency management, delivery reporting, launch readiness and handover.

• A transformation mindset, with the ability to connect strategy to execution, challenge constructively, simplify complexity and keep teams focused on outcomes.

• Excellent senior and executivelevelstakeholder communication skills, with the judgement to tailor messages, tell a clear story from data and insight, surface decisions andmaintainconfidence when delivery is challenging.

• Confidence setting direction where there is ambiguity, incomplete information or competing priorities, bringing enough structure to enable progress without slowing delivery down.

• Outstanding problem solving, planning and conflict resolution skills, with the ability to bring diverse groups together and drive shared solutions to complex delivery challenges.

• A self-starting, delivery-focused approach, with the ability to spot what needs to be done, take ownership without waiting for direction andmaintainmomentum across multiple moving parts.

• Inclusive leadership experience, witha track recordof leading ambitious individuals and flexing between strategic direction and delivery detail whenprogrammesneedadditionalfocus.

Desirableskills andexperience:

• Experience working across agile, waterfall and hybrid methodologies;SAFeagile experience is desirable but not essential.

• Confidence withAI tools and enthusiasm fordevelopinghow these can be applied inthe workplace to support delivery excellence.

Benefits andperks

There’sone thing peoplecan’tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVpackage,including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

Howyou’llwork

We’veadopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are2daysin the office per week.

**Your office base**

Osterley

Our Sky Group HQ. Equipped withstate-of-the-arttechnology and workspaces,there’splenty of space to see yourbig ideascome to life. Hereyou’llfind 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley,Gunnersburyand Ealing Broadway stations.Plus, there’sfreeonsite parking available for cars,motorbikesand bicycles.

Livingston

Our Livingston office atKirkton Campus is home to our first and biggest Contact Centre.It’salso home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant,gymand beauty salon, you can make your routine work for you.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us meansyou’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,colleaguesandsociety.

We’rean equal opportunity employer and value diversity at our company.We’rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role youare required tohave theappropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.