Operational Resilience & Platform Partnerships Lead

AFH Financial Group; Bromsgrove; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Pension

Bonus scheme

Health benefits

Learning & development

Discounts

Job summary

AFH Wealth Management is seeking an Operational Resilience & Platform Relationship Manager to coordinate resilience across the business, in partnership with Risk, and manage platform provider relationships including Tier One vendors.

You will maintain the resilience framework, ownership, testing, and documentation, while supporting senior management with regulatory obligations and platform-related communications.

Qualifications

• Knowledge of FCA Operational Resilience framework and testing practices.
• Strong understanding of the UK platform market and regulatory environment.

Responsibilities

• Coordinate the Operational Resilience framework, governance and controls with Risk.
• Maintain resilience documentation: services, dependencies, recovery plans, ownership.
• Lead scenario testing; track outcomes and actions; support annual resilience planning.
• Assess regulatory changes to keep resilience requirements effective and compliant.
• Manage relationships with third-party platform providers and Tier One vendors; monitor SLAs.
• Act as escalation point for platform issues; drive timely resolutions for clients.
• Identify process improvements to enhance platform usage and change management.
• Coordinate training and ensure changes are communicated and documented.

Skills

Operational Resilience

Regulatory Knowledge

Stakeholder Management

Platform Relationships

Risk Coordination

Job description

AFH Wealth Management is seeking an Operational Resilience & Platform Relationship Manager to coordinate resilience across the business, in partnership with Risk, and manage platform provider relationships including Tier One vendors.

You will maintain the resilience framework, ownership, testing, and documentation, while supporting senior management with regulatory obligations and platform-related communications.