Operational Resilience Manager

Cynergy Bank Limited; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive individual to provide essential 1st Line Risk and Control support for Operational Resilience. This role involves ensuring compliance with regulatory requirements, maintaining the Operational Resilience framework, and fostering relationships with key stakeholders. The ideal candidate will have a strong background in Risk Management within the banking sector, along with expertise in Operational Resilience methodologies. Join a dynamic team that values innovation and a human-centric approach to banking, where your contributions will directly impact the organization's success and customer satisfaction.

Benefits

Competitive Salary and Company Bonus

Competitive holiday allowance plus bank holidays

Option to purchase an additional 10 days holiday

Pension contribution and Life Assurance

Income Protection Scheme

Season Ticket Loan

Medical Cover (After Probation)

Electric Car Scheme (After Probation)

Money Coach (After Probation)

Qualifications

• Minimum 3 years' experience in a Risk Management Environment.
• Strong knowledge of Operational Resilience methodologies and regulatory guidelines.

Responsibilities

• Ensure implementation of the Operational Resilience framework.
• Lead maintaining Operational Resilience documentation and support during incidents.

Skills

Risk Management

Operational Resilience

Regulatory Compliance

Analytical Thinking

Negotiation Skills

Education

Professional Qualifications in Risk Management

Banking Qualifications

Job description

Application Deadline: Wednesday 7th May 2025

Hybrid Working Pattern - 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme.

Company Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

The Role:

The role will be responsible for providing strong technical 1^st Line Risk and Control support for Operational Resilience and provide guidance on related issues within the 1^st Line of Defence. Ensuring there is sufficient (risk based) support on Operational Resilience matters.

Responsibilities:

Operational Resilience:

• Ensure implementation of the Operational Resilience framework aligned to the Enterprise Risk Framework, to protect customers, the Bank and comply with regulatory requirements.
• This includes the approach to identifying, agreeing and documenting Important Business Service processes and the people, processes, technology, facilities, information, dependencies on outsource service providers and other third parties and operational resilience requirements covering prevention, response, recovery and lessons learned.
• Lead in maintaining Operational Resilience Framework and other supporting documentation/information i.e. Operational Resilience annual program of work, including supporting Risk Partners with the identification/review of Important Business Services (IBS), setting impact tolerances, facilitating stress and scenario testing workshops and manage remediation planning to deliver appropriate improvements.
• Own the regulatory agenda including currency and reporting for the function i.e. ongoing implementation of Operational Resilience regulatory requirements and ensure alignment with other relevant practices, such as business continuity, disaster recovery, risk management and outsourcing.
• Build relationships with key stakeholders, e.g. business service owners, 1LoD Risk Partners, 2LOD, crisis management team, Tech/IT, Communications, Outsourcing.
• Facilitate with Risk Partners the definition, agreement and embedding of measures, including impact tolerances, reporting and governance suitable for the ongoing monitoring via monthly SMF Risk Packs of operational resilience and lead the development and implementation of a programme of testing to assess ability to operate within defined impact tolerances.
• Work with key stakeholders to build new/maintain existing end-to-end operational process maps, including the definition of associated dependencies relating to the Important Business Services
• Support the Director – 1LoD Risk & Control in preparing reports for relevant Committees/Board etc.
• Support the Directors - 1LoD Risk and Control and Risk Partners to provide education and training to all relevant stakeholders as required in relation to Operational Resilience
• Support as required during significant incidents.
• Partner with key stakeholder groups including Risk Partners, Change and IT to ensure that the change agenda considers Operational Resilience and the downstream impacts of change on new and existing IBS.

Business Continuity:

• Ensure the delivery of Business Continuity requirements, plans and structure across all teams and processes. Includes ensuring a current understanding and relevant level of business continuity planning ‘BCP’s’, crisis management and operational resilience is in place across the business. Overseeing the ongoing testing and refresh of all BCP’s. Ensuring all 3^rd parties and strategic partners have appropriate, current and tested BCPs in place.

Essential Knowledge & Experience:

Minimum 3 years' experience within a Risk Management Environment and related experience in a UK banking environment ideally in an Operational Resilience Role

Expertise in the procedures, processes, and systems utilised within Financial Services and/or FinTech

Strong knowledge of Operational Resilience methodology framework procedures and principles. Experience with regulatory guidelines of FCA & PRA

Relevant and/or preferred qualifications (please specify required or preferred)

Ideally will have professional qualifications in Risk Management and/or Banking

Behavioural Attributes:

Self Starter & Proactive

Good Negotiation and conflict management skills

Must be able to work in a timely manner to strict deadlines

Matrix Management of cross functional areas

Pragmatic approach to problem solving

The role requires self-starting ability, analytical thinking and logic, combined with the ability to link seemingly unrelated issues and techniques together. The incumbent needs to remain abreast of all changes occurring within the applicable Regulatory landscape for the business as it evolves. The incumbent also needs to be able to relate effectively to people at all levels within the organisation.