Operational Resilience Manager

Starling Bank; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Role purpose

The operational resilience manager will:

• Review, assess, and report on Starling’s operational resilience.
• Review threats to Starling’s resilience operation from both within and outside of the bank, assess these threats, and assess Starling’s readiness to tackle those threats.
• Review reports on operational resilience for senior committees and for the regulators and provide a second line challenge.

Department

The role sits within the risk department in the second line of defence. The risk department is responsible for developing the risk management framework for the business, challenging activities and reports from the first line and monitoring and reporting on risks and controls to the relevant committees, ensuring that the first line continues to operate within the risk appetite and tolerances that have been set.

Key accountabilities

• Reviewing Starling’s important business services, impact tolerances, service mapping, and scenario testing.
• Reviewing assessments of resilience as new data about the resilience of systems or services is revealed.
• Working with the service desk to understand our reliance on third party suppliers.
• Reviewing Starling’s operational resilience self assessment for the regulators.

Minimum Requirements

• Understanding of risk and resilience, particularly from an operational standpoint.
• Ability to map a complex and ever-changing systems landscape, and identify problems within it.
• Ability to write clear and concise reports.
• Good interpersonal skills that allow you to challenge people in a way that promotes positive change.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.