Operational Resilience Manager

SumUp Inc.; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operational Resilience Manager to enhance their risk management framework. In this pivotal role, you will develop and implement strategies to ensure compliance with operational resilience guidelines and lead efforts in Business Continuity Planning. You will collaborate across departments to identify risks and enhance operational continuity. This position offers a unique opportunity to work in a dynamic environment with a global team, providing you with the resources to grow and make a significant impact in the fintech sector. If you're passionate about resilience management and eager to drive change, this role is for you.

Benefits

Health insurance

Life insurance

Gym reimbursement

Conference budget

Global offsites

Hackathons

Qualifications

• Expert knowledge of DORA and operational resilience best practices.
• Proven track record in designing and implementing resilience frameworks.

Responsibilities

• Develop and implement operational resilience framework ensuring compliance.
• Oversee incident response and minimize downtime during disruptions.

Skills

Operational Resilience Guidelines

Business Continuity Management

Disaster Recovery Planning

Risk Management

Job description

London, United Kingdom · Legal & Compliance

Location: London, in-office

SumUp enables merchants around the world to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. SumUp creates the tools merchants need to make their customer experience and their business thrive.

As Operational Resilience Manager, you will join the team that is a key component of SumUp’s second line of defence and is responsible for the ongoing assessment and oversight of the group’s risk management including operational and enterprise risks and operational resilience framework.

What you’ll do:

Develop and implement the operational resilience framework, ensuring compliance with DORA and other regulations, and lead Business Continuity Planning (BCP) and Disaster Recovery Plan (DRP) efforts

Collaborate with engineering, product, and GRC teams to identify risks, address gaps in processes and technologies, and ensure continuity of critical operations during disruptions

Oversee and test incident response, BCP, and DRP frameworks, minimizing downtime and customer impact while maintaining regulatory standards

Conduct post-mortems and create detailed reports on resilience capabilities and DORA compliance progress

Partner with internal and external stakeholders, including auditors and regulators, to align on resilience objectives

Lead training programs to build awareness and readiness for disruption management across the organisation

You’ll be great for this position if you have:

Expert knowledge of Operational Resilience Guidelines, Digital Operational Resilience Act and Business Continuity Management requirements and best practices

Proven track record of designing and implementing these frameworks ideally in a Fintech environment

Given technical guidance to the business and risk manager on ICT and operational resilience-related topics

Disaster recovery experience, being able to interact with engineering and technological infrastructure teams and propose improvements

Draft, develop, maintain, and implement an operational resilience framework, services mapping, design scenarios, conduct testing exercises, document business continuity plans, and report

Why you should join SumUp

We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents

You’ll receive a budget for attending conferences and external training

Health insurance and life insurance

Gym reimbursement

You’ll attend global offsites and/or hackathons

About SumUp

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

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