Operational Resilience Manager

Hong Kong Exchanges; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global exchange group is seeking an Operational Resilience Manager to enhance the organisation's resilience framework. The role involves engaging with stakeholders, assessing risks, and coordinating incident responses, requiring strong experience in operational resilience and knowledge of financial regulations.

Qualifications

• At least 5 years' experience in operational resilience or related fields.
• Strong knowledge of financial regulatory requirements (e.g., FCA, Bank of England).
• ISO22301 certification or BCI qualification preferred.

Responsibilities

• Engage with stakeholders to identify and map critical business services.
• Document supporting processes, technology, and security measures.
• Develop impact tolerance statements and test resilience scenarios.

Skills

Organisational skills

Communication

Interpersonal skills

Analytical skills

Leadership

Education

Degree in Resilience, Disaster Management, or Operational Risk

Job description

Operational Resilience Manager

The LME Group is recruiting an Operational Resilience Manager to oversee and enhance the organisation's Operational Resilience Framework. This role involves implementation, monitoring, and ongoing improvement to ensure resilience remains effective and relevant across the organisation.

Responsibilities:

1. Engage with stakeholders to identify, prioritise, and map critical business services and their dependencies.
2. Document supporting people, processes, technology, facilities, data, and security measures.
3. Identify and assess risks to critical services, working with service owners to address vulnerabilities.
4. Develop impact tolerance statements and create scenarios to test resilience, including extreme but plausible events, aligned with ISO22301 standards.
5. Coordinate incident response and post-incident reviews, acting as Crisis Lead when necessary.
6. Report to the Operational Resilience Governance Committee and support project teams with resilience requirements.
7. Build industry and regulatory expertise to serve as a resilience subject matter expert for the firm.

Requirements:

• At least 5 years' experience in operational resilience, business continuity, or operational risk roles.
• Strong knowledge of financial regulatory requirements (e.g., FCA, Bank of England).
• Excellent organisational, communication, and interpersonal skills.
• ISO22301 certification or BCI qualification is preferred.
• Degree in Resilience, Disaster Management, or Operational Risk is advantageous.

Personal Qualities:

• Leadership skills, including meeting facilitation and accountability management.
• Broad understanding of operational resilience processes and tools.
• Effective communicator with the ability to influence and build rapport.
• Organised, analytical, and results-oriented with a sense of urgency.

About Us

HKEX, a leading global exchange group, operates the London Metals Exchange and fosters international capital flow between East and West. Committed to connecting markets and communities for shared prosperity.