Manager Operational Resilience - 12 months FTC

Ghana International Bank; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bank is seeking a Manager Operational Resilience to oversee the development and implementation of their Operational Resilience framework. The role involves ensuring compliance with regulatory requirements, managing the Business Continuity Plan, and enhancing vendor resilience. The ideal candidate will possess strong communication skills and a background in operational risk management.

Qualifications

• Detailed knowledge of Operational Resilience papers including SS1/21 and SYSC15A.
• Experience in regulatory change and transformation initiatives.
• Strong communication skills with senior stakeholders.

Responsibilities

• Manage the Operational Resilience framework and ensure compliance with regulatory requirements.
• Deliver the Business Continuity Plan and conduct testing.
• Collaborate with Vendor Management for resilience tracking.

Skills

Communication & influencing skills

Stakeholder management

Problem-solving

Time management

Organisational skills

Education

Degree

Relevant Risk qualifications

PM certifications (APM, Agile, Prince2)

Tools

MS Office

Project management systems

Job description

Job Title

Manager Operational Resilience

Department

Controls and Governance

Reports To

Head, Controls & Governance

Direct Reports

N/A

Objective of the Role

To monitor the development of and to embed and manage the Operational Resilience framework, its tools and methodologies in line with regulatory requirements to enable the achievement of the bank's strategic objectives; and to develop, embed and manage linked areas, such as GHIB’s Business Continuity plan and Crisis Management Framework, and to help our Vendor Management function to help track and ensure vendor resilience.

Responsibilities, Accountabilities and Deliverables

Delivery of GHIB’s Operational Resilience Framework, including:

• Keeping GHIB’s Operational Resilience Policy up to date

• Acting as secretary for GHIB’s monthly Operational Resilience Committee meeting
• Devising and running Operational Resilience Scenarios throughout the year
• Conducting Lessons learnt exercises in the aftermath of Operational Resilience Incidents.
• Using analytical skills to identify and raise Operational Resilience Vulnerabilities as they come to light and track them to resolution.
• Carrying out Operational Resilience Self Assessments in line with regulatory requirements at least annually, and in the event of major changes to GHIB’s operating model; including:
• Working with Important Business Service Owners and other stakeholders to define and map Important Business Services and Set Impact Tolerances
• Collating Scenario data and Lessons Learned for the previous year
• Carry out analysis work, report on vulnerabilities and efforts to close them out
• Present Operational Resilience Self Assessments to the Board and provide interim updates to the Board on Operational Resilience and related areas as required.
• Be responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

Deliver GHIB’s Business Continuity Plan, including:

• Work with stakeholders across the business to update GHIB’s Business Continuity Plan on an annual basis
• Carry out Business Continuity testing at minimum twice a year
• Report findings through GHIB’s Operational Resilience Committee.

Deliver GHIB’s Crisis Communications Framework, including:

• Work with stakeholders across the business to update GHIB’s Crisis Communications Framework on an annual basis
• Test the Crisis Communications Framework at least once a year
• Report findings through GHIB’s Operational Resilience Committee.

Crossover work with GHIB’s Vendor Management function to help track and ensure vendor Resilience:

• Work with the Vendor Management function to ensure that our Procurement, Vendor Management & Outsourcing Policy and Procedure cover Operational Resilience and related requirements, as set out in SS1/21, SS2/21 and elsewhere.

• Help Relationship Owners of individual vendors to assess vendor criticality, carry out fallbacks and exit plan questionnaires and collated resilience-related paperwork as necessary

• Support in managing the Vendor Management Framework of the Bank
• Regulatory and best practice work
• Keep up to date with regulatory changes and industry best practice with regards to Operational Resilience and related areas
• Ensure policies and procedures are kept up to date, and any necessary training provided to cover such changes.

Experience

• Detailed knowledge of the Operational Resilience papers including SS1/21 and SYSC15A.
• Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice.
• Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables.
• Experience delivering regulatory change and transformation initiatives.
• Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved
• Functional / domain background and experience in retail and / or commercial banking
• Prior experience of working for a consulting firm or in financial services industry/banking
• Budget management (experience managing various engagement models, e.g. fixed price, fixed capacity, T&M etc - particularly fixed price management)
• Resource management
• Change management (ability to guide organisations through complex and multi-dimensional change)
• Strong communication skills and the ability to communicate with high level stakeholders.
• Experience of working successfully with senior stakeholders
• Ability to actively listen, analyse the information and challenge findings if required.
• Ambitious and driven and is accountable for their deliverables.
• Experience of managing end to end delivery.

Skills & Competencies

• Communication & influencing skills
• Excellent stakeholder management skills.
• Ability to develop solutions to complex problems and make recommendations to the working committee.

• Articulate, with excellent written and verbal skills.

• Excellent time management and organisational skills.
• Ability to motivate, mentor and develop direct reports.
• Effective line management skills.

• Commercial awareness.

Qualifications

• Degree educated
• Relevant Risk qualifications desirable but not essential.
• Relevant PM certifications (such as APM, Agile, Prince2)

IT Skills

• MS Office – Excel/Word/PowerPoint/Project/Visio
• Other relevant PM systems/programmes