Operational Resilience Manager

Standard Life; Birmingham; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Employer pension contribution 12%

Life assurance 12x salary

Career breaks

Income protection

Volunteering days

Job summary

Standard Life is seeking an Operational Resilience Manager to join the Operational Resilience Framework & Delivery team on a 6-month fixed-term contract. Hybrid working across Edinburgh, Birmingham and Telford offers flexibility while delivering resilience across strategic initiatives.

You will map critical services, run scenario testing, and report to senior governance forums to strengthen regulatory readiness and customer outcomes.

Qualifications

• Experience within Operational Resilience, Business Continuity, Risk Management, Technology Risk, Service Management or a related discipline.
• Strong understanding of Operational Resilience concepts, including Important Business Services, impact tolerances, service mapping, scenario testing and dependency analysis.
• Experience supporting or delivering resilience activities within large-scale business change, transformation or material change initiative.

Responsibilities

• Lead operational resilience activity across strategic initiatives, transformation and organisational change.
• Coordinate Important Business Service mapping, capturing key processes, people, technology, facilities, data and third-party dependencies.
• Design and deliver scenario testing to assess resilience, identify vulnerabilities and drive remedial action.
• Embed and enhance operational resilience frameworks, standards and documentation.
• Challenge stakeholders to ensure resilience requirements are embedded in change initiatives and operating models.
• Prepare clear reporting and governance materials for senior stakeholders, committees and regulators.
• Track resilience risks and remediation through to validated closure, with clear ownership and escalation.
• Build strong relationships across business, technology, risk and change teams.
• Support regulatory engagement, evidence gathering and assurance activity.
• Assess and challenge critical suppliers’ resilience, preparedness, response, recovery and testing arrangements.
• Monitor the resilience risk and control environment, addressing vulnerabilities and control weaknesses.

Skills

Operational resilience

Stakeholder management

Risk analysis

Regulatory knowledge

Scenario testing

Job description

Job Description

Job Type: 6 month Fixed Term Contract

Location:Edinburgh,Birmingham, Telford - Hybrid working

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Salary: Up to £60,000 plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, up to 12% employer pension contribution, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Closing Date: 26th November 2026 (23:55)

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards.We make room for what matters - so you can bring your best, every day.

The Role

We’re looking for an Operational Resilience Manager to join our Operational Resilience Framework & Delivery team

This is an exciting opportunity to play a key role in delivering operational resilience activity across a range of strategic business priorities, transformation initiatives and regulatory commitments.

You’ll work across business, technology and change teams to ensure resilience considerations are embedded into complex programmes and organisational change, helping the organisation understand critical services, key dependencies and potential vulnerabilities whilst supporting the delivery of resilience outcomes.

The role will involve leading and coordinating resilience assessments, mapping, scenario testing and governance activities, whilst working closely with senior stakeholders to support the ongoing evolution of our Operational Resilience framework.

You’ll gain a unique understanding of how a large, complex financial services organisation operates, whilst helping strengthen resilience capabilities, protect customer outcomes and support the organisation’s ability to prepare for, respond to and recover from disruption.

The Team

Operational resilience helps Standard Life prepare for, respond to and recover from disruption, so important services and customer outcomes are maintained.

The Framework & Delivery team develops the Operational Resilience framework, supports Important Business Service (IBS) assessments, coordinates testing and embeds resilience across strategic initiatives and organisational change.

Working across business, technology, risk and change teams, it identifies critical dependencies and ensures resilience risks are effectively managed.

In this varied role, you could facilitate dependency workshops, coordinate resilience assessments, challenge testing outcomes, seek supplier assurance or provide insights to senior governance forums.

The role:

• Lead operational resilience activity across strategic initiatives, transformation and organisational change
• Coordinate Important Business Service mapping, capturing key processes, people, technology, facilities, data and third-party dependencies
• Design and deliver scenario testing to assess resilience, identify vulnerabilities and drive remedial action
• Embed and enhance operational resilience frameworks, standards and documentation
• Challenge stakeholders to ensure resilience requirements are embedded in change initiatives and operating models
• Prepare clear reporting and governance materials for senior stakeholders, committees and regulators
• Track resilience risks and remediation through to validated closure, with clear ownership and escalation
• Build strong relationships across business, technology, risk and change teams
• Support regulatory engagement, evidence gathering and assurance activity
• Assess and challenge critical suppliers’ resilience, preparedness, response, recovery and testing arrangements
• Monitor the resilience risk and control environment, addressing vulnerabilities and control weaknesses

What are we looking for?

We’re looking for someone who is curious, proactive and able to work comfortably in a complex and evolving environment. You’ll enjoy understanding how organisations operate, analysing complex problems and working collaboratively with others to deliver practical resilience outcomes.

• Experience within Operational Resilience, Business Continuity, Risk Management, Technology Risk, Service Management or a related discipline.
• Strong understanding of Operational Resilience concepts, including Important Business Services, impact tolerances, service mapping, scenario testing and dependency analysis.
• Experience supporting or delivering resilience activities within large-scale business change, transformation or material change initiative.
• Strong analytical and problem-solving skills, with the ability to assess complex information, identify vulnerabilities and translate findings into practical action.
• Strong stakeholder management skills, facilitation and influencing skills, including the confidence to provide constructive challenge at senior levels.
• Excellent written and verbal communication skills, with experience producing clear reporting, governance materials and recommendations for senior audiences.
• Strong organisational skills with the ability to manage multiple priorities and workstreams simultaneously.
• Excellent written and verbal communication skills, including experience producing reports, presentations and governance materials for senior audiences.

To make things easier, you might want to save this advert now, it won’t be accessible after the closing date.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.

Find out more about working at Standard Life

• Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us