Operational Resilience – Senior Manager

PwC; Glasgow; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

PwC is seeking an experienced Operational Resilience Senior Manager based in the UK (London or Scotland) to lead client engagements and drive growth in our Financial Services Risk & Resilience team. You will help clients assess resilience maturity, respond to regulatory expectations, and design practical solutions and remediation programmes, increasingly using technology and AI to improve resilience.

You’ll oversee complex engagements from challenge to practical implementation, build senior

Qualifications

• Significant Operational Resilience experience within Financial Services.
• Experience in consulting preferred, across multiple clients and complex engagements.
• Understanding of Operational Resilience regulation and translating expectations into capabilities.
• Experience assessing maturity and delivering resilience improvement or remediation programmes.
• Ability to lead complex engagements, programmes and senior stakeholder relationships.

Responsibilities

• Lead complex engagements from initial challenge through to practical implementation and measurable improvement.
• Design and deliver resilience solutions including maturity assessments, strategies, operating models, remediation programmes, scenario testing and tech-enabled transformation.
• Help clients strengthen broader resilience capabilities including business continuity, crisis management, Minimum Viable Company and integrated resilience.
• Lead clients and teams and grow our business, developing trusted senior relationships, coaching teams, shaping propositions and identifying new opportunities.

Skills

Operational Resilience

Financial Services

Consulting

Regulatory Translation

Maturity Assessments

Job description

About The Role

Our Financial Services Risk & Resilience team helps organisations address complex risk and resilience challenges, with Operational Resilience at the heart of our work. We’re looking for an experienced Operational Resilience Senior Manager, based in London or Scotland, to lead client engagements and help grow our business.

About The Role

Our Financial Services Risk & Resilience team helps organisations address complex risk and resilience challenges, with Operational Resilience at the heart of our work. We’re looking for an experienced Operational Resilience Senior Manager, based in London or Scotland, to lead client engagements and help grow our business.

You’ll help Financial Services clients assess resilience maturity, respond to regulatory expectations and design and deliver practical solutions and remediation programmes, increasingly using technology and AI to improve resilience.

This is an opportunity to combine resilience expertise with consulting leadership, senior client relationships, team development and business growth.

What Your Days Will Look Like

You’ll lead complex engagements from initial challenge through to practical implementation and measurable improvement.

• Lead complex resilience engagements, providing strategic direction, subject matter expertise and accountability for high-quality delivery.
• Design and deliver resilience solutions, including maturity assessments, strategies, operating models, remediation programmes, scenario testing and technology-enabled transformation.
• Help clients strengthen broader resilience capabilities, including business continuity, crisis management, Minimum Viable Company and integrated resilience.
• Lead clients and teams and grow our business, developing trusted senior relationships, coaching teams, shaping propositions and identifying new opportunities.

This Role Is For You If

• You have significant Operational Resilience experience within Financial Services.
• Previous consulting experience is preferred, ideally within Financial Services, with experience working across multiple clients and complex engagements.
• You understand Operational Resilience regulation and how firms translate expectations into sustainable resilience capabilities.
• You have experience assessing maturity and designing and delivering resilience improvement or remediation programmes.
• You can lead complex engagements, programmes and senior stakeholder relationships, taking accountability for delivery quality and outcomes.
• You understand how technology and AI can enable better resilience outcomes; broader experience across business continuity, crisis management, Minimum Viable Company or global resilience regulation would be valuable.

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.