Operational Resilience Lead — Tech, Risk & Incident Readiness

St. James’s Place; Cirencester; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Generous pension

Parental leave

Critical illness cover

Income protection

Life assurance

EV salary sacrifice

Job summary

St. James’s Place is seeking an experienced Operational Resilience Manager to strengthen the Group's Operational Resilience Framework within a regulated financial services environment.

You will map critical processes, assess dependencies, and drive improvements across Technology, Operations and Risk to ensure services continue during disruption. You will partner with stakeholders, lead resilience testing, produce audit-ready documentation and support regulatory submissions while advising on

Qualifications

• Experience in operational resilience within a regulated financial services environment.
• Ability to map processes, assess dependencies and identify vulnerabilities.
• Proven track record in testing, governance and documentation.
• Professional accreditation in business continuity or resilience preferred.

Responsibilities

• Provide technical expertise to implement and improve the Operational Resilience Framework.
• Lead business impact analysis, service mapping, dependency identification and vulnerability evaluation.
• Coordinate resilience testing and scenario exercises with internal teams and third parties.
• Mentor business owners to strengthen resilience capabilities and manage risks.
• Oversee third-party resilience arrangements and remediation actions.
• Identify Important Business Services and set impact tolerances.
• Create high-quality resilience documentation and management information.
• Support regulatory submissions and governance reporting.
• Assist Major Incident Response readiness and reaction activities.

Skills

Operational resilience

Risk management

Governance

Business continuity

Regulatory compliance

Stakeholder management

Incident response

Regulatory filings

Education

MBCI

Job description

St. James’s Place is seeking an experienced Operational Resilience Manager to strengthen the Group's Operational Resilience Framework within a regulated financial services environment.

You will map critical processes, assess dependencies, and drive improvements across Technology, Operations and Risk to ensure services continue during disruption. You will partner with stakeholders, lead resilience testing, produce audit-ready documentation and support regulatory submissions while advising on