Operational Resilience Analyst

JR United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operational Resilience Specialist to lead the management of operational resilience initiatives. This role involves ensuring compliance with regulatory requirements, maintaining oversight of Important Business Services, and supporting senior leadership in resilience strategy. The ideal candidate will possess strong analytical skills and a proven track record in the insurance industry, particularly within the Lloyd's Market. Join this innovative firm to make a significant impact on operational readiness and resilience initiatives, fostering a culture of continuous improvement and collaboration across departments.

Qualifications

• 4+ years of experience in operational resilience within the insurance sector.
• Strong understanding of operational resilience regulations, especially in the Lloyd's Market.

Responsibilities

• Lead operational resilience management and act as a subject matter expert.
• Develop and maintain policies and procedures for operational resilience.

Skills

Operational Resilience Management

Regulatory Compliance

Communication Skills

Analytical Skills

Stakeholder Management

Process Improvement

Education

Professional Insurance Qualifications (e.g., CII)

4+ years' experience in the insurance industry

Tools

PowerPoint

Job description

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Job Title: Operational Resilience Specialist

Key Responsibilities:

• Lead the day-to-day management of operational resilience, acting as a subject matter expert on regulatory requirements and ensuring integration with business continuity and disaster recovery efforts.
• Maintain ownership and oversight of Important Business Services (IBSs) and Impact Tolerances (ITols), ensuring they remain accurate and relevant.
• Serve as Deputy Chair of the Operational Resilience Working Group and be an active member of the Incident Response Team, contributing expert input and supporting the development of materials for senior governance forums.
• Provide expertise and support in preparing regulatory submissions, attestations, and internal reporting to governance committees and boards.
• Manage a comprehensive suite of documentation and materials to support both regulatory compliance and operational activities related to resilience.
• Facilitate alignment between operational resilience, business continuity planning, IT disaster recovery, and cyber/information security efforts to promote a cohesive and integrated approach.
• Support senior leadership in defining the strategy and priorities for resilience compliance and promoting broader business engagement with resilience initiatives.

Role Requirements:

• Maintain and develop the organisation’s IBSs and ITols, and coordinate a scenario testing programme to validate these elements effectively.
• Assist with the preparation and submission of operational resilience regulatory returns, Lloyd’s attestations, Board Self-Assessments, and routine internal reporting.
• Develop and maintain policies, procedures, testing methodologies, and action trackers that form a best-in-class operational resilience framework.
• Refine and test incident response communication protocols and ensure readiness for use during real-world disruptions.
• Build effective relationships across departments to ensure alignment and enhance awareness of resilience processes and responsibilities.
• Identify innovative opportunities to evolve the resilience framework and strengthen organisational readiness for operational disruptions.
• Strong understanding of operational resilience regulations, especially within the Lloyd’s and wider insurance market.
• Excellent verbal and written communication skills, with the ability to produce high-quality reports and presentations for diverse audiences, including executive and board-level stakeholders.
• Advanced PowerPoint skills and the ability to translate complex data into clear, impactful visuals.
• Strong analytical and critical thinking skills, with a track record of driving process improvement and innovation.
• Proven ability to build effective relationships across departments and influence stakeholders at all levels.
• Highly organised and self-motivated, able to manage competing priorities, work independently or collaboratively, and meet deadlines consistently.

Qualifications & Experience:

• Professional insurance qualifications (e.g., CII) are advantageous but not essential.
• Minimum of 4 years' experience within the insurance industry.
• Familiarity with the Lloyd’s Market is essential.
• Demonstrated experience in operational resilience and relevant regulatory frameworks is required.