Operational Resilience Lead IT · Gerrards Cross, Middlesbrough ·

Causeway Technologies; Tees Valley; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave + holidays

Private Medical Insurance

Pension – 4% matching

Income protection

Employee assistance programme

Paid study leave

Job summary

Causeway Technologies, a leading UK software provider for construction, is looking for an Operational Resilience Lead to drive the Technology Resilience framework and ensure continuity across critical systems and processes. Hybrid role based in Gerrards Cross or Middlesbrough.

You will partner with product, engineering, and IT teams to embed resilience, manage supplier risk, and report on resilience metrics to senior leadership. Strong BC/DR expertise and stakeholder management are essential.

Qualifications

• Experience in Business Continuity and Operational Resiliency incl. BIAs, BC plans, DR, recovery strategy, exercises, incident management, monitoring and reporting.

Responsibilities

• Own the implementation of Causeway’s Technology Resilience framework across critical systems, business processes, and technology.
• Evaluate resilience status, categorize services by criticality, and develop a roadmap to reduce risks and outages.
• Collaborate with product, engineering, and IT teams to ensure resilience in products and services.
• Provide SME input on continuity for supplier onboarding and risk management across the supply chain.
• Quantify and report resilience metrics with product and process owners.
• Design and run tests to verify continuity and recovery plans.
• Develop improvement plans from test lessons and incidents.
• Create resilience reporting and MI, escalate vulnerabilities.
• Present resilience updates to the compliance forum.
• Support continuous improvement within IT to enhance DR quality and cost efficiency.
• Communicate DR performance to stakeholders including Head of GRC and senior management.

Skills

Resilience & continuity

Public cloud experience

ISO 22301/27001 knowledge

Disaster recovery planning

Leadership & communication

Stakeholder management

ITSM experience

Education

CBCI or equivalent continuity qualification

Job description

Operational Resilience Lead

Gerrards Cross or Middlesbrough - Hybrid

Do you want to help shape software that affects thousands of lives?

Who are we?

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, US, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose

The Operational Resilience Lead is responsible for driving the delivery of Causeway’s Technology Resilience framework, promoting and embedding resilience and continuity best practices across the organisation. The role is accountable for identifying critical business functions – including those involving Causeway’s products and services – and ensuring they can continue to operate during a disruption. Working closely with the Crisis Management team, the role develops plans to recover from disruptions and return to normal operations as quickly as possible.

Key Responsibilities

Resilience and Continuity

• Own the implementation of Causeway’s Technology Resilience framework across critical systems, business processes, and technology.
• Evaluate and assess current resilience status, categorise services based on business criticality, and develop a roadmap to reduce risks, increase uptime, and prevent avoidable outages.
• Work collaboratively with product, engineering, and IT teams, ensuring appropriate resilience is designed into Causeway’s products and services.
• Provide subject matter expertise on continuity and resilience considerations for supplier onboarding processes, ensuring appropriate risk management throughout Causeway’s supply chain.
• Work with product owners and critical process owners to quantify, document, and report on resilience metrics.
• Design and run tests to verify and validate the effectiveness of continuity and recovery plans.
• Develop and implement improvement plans based on lessons learnt from test scenarios.
• Design and implement resilience reporting and MI, including the identification and escalation of material resilience vulnerabilities.
• Prepare and present resilience reports, lessons learnt from any invocation, and progress updates to the compliance management forum.
• Support a culture of continuous improvement within the IT function by identifying and implementing changes to enhance DR service quality, cost efficiency, and effectiveness.
• Communicate regularly with stakeholders, including system owners, Head of GRC, and senior management, providing updates on DR performance and other relevant information.

Key Skills, Experience and Qualifications

Essential Requirements

• Experience in Business Continuity and Operational Resiliency, including BIAs, BC plans, disaster recovery, recovery strategy, exercises, incident management, monitoring and reporting.
• Operational experience working with at least one public cloud provider (AWS, Azure or GCP) and VM's.
• Knowledge and understanding of relevant regulations and standards, e.g. ISO 22301, ISO 27001 and Cyber Essentials.
• Development and testing of large-scale business recovery plans.
• Excellent leadership, communication, and interpersonal skills.
• Experience of working in a medium to large enterprise with multiple stakeholders to manage.
• Risk management experience, process design and a track record in change management.
• Demonstrable experience of operating within an ITSM.

Desirable Skills

• A relevant degree or professional continuity and resilience qualification (such as CBCI), or equivalent demonstrable experience.
• Operational experience working with at least one public cloud provider (AWS, Azure or GCP).
• Strong attention to detail, with the ability to see tasks through to completion and produce high-quality, auditable deliverables.

Our Values

We areUnited. As part of a team, we’re better together.

We areAgile. Be the change, we’re on a journey.

We areTrusted. Do the right thing, we own this.

We areDriven. Get stuck in, we make it happen.

Benefits

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Electric Car Scheme.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so set environmental objective to reduce our footprint year on year.