Operational Planner

Lanes Group Plc; Saltaire; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lanes Group Plc is seeking an Operational Planner to coordinate and schedule work for our Field Operatives, ensuring the right job goes to the right person at the right time.

You will plan preventive, planned and reactive maintenance, monitor targets, and work with supervisors, stores and field teams to deliver efficient service while maintaining data accuracy in works management systems. This role offers varied, meaningful work in a busy utility environment.

Qualifications

• Experience in a planning or scheduling role.
• Strong attention to detail and ability to manage multiple priorities at pace.
• Clear communication skills with a wide range of stakeholders.

Responsibilities

• Coordinate and schedule work for Field Operatives and ensure correct job allocation.
• Plan preventive, planned, and reactive maintenance in line with SLAs to maximise productivity.
• Monitor daily non-completions and top-up work to meet targets.
• Collaborate with supervisors, stores and field teams to ensure timely, effective job delivery.
• Respond to customer enquiries with ownership and resolution.
• Maintain accurate data in works management systems and escalate issues as needed.
• Support continuous improvement by enhancing planning and scheduling processes.

Skills

Planning

Scheduling

Excel

Stakeholder communication

Tools

Scheduling software

Job description

Working closely with the Planning Team Leader and a team of experienced planners, you'll be responsible for coordinating and scheduling work for our Field Operatives, ensuring the right job gets to the right person at the right time. This is a varied and dynamic role where no two days are the same, ideal for someone who thrives in a busy environment and enjoys making decisions that directly impact service delivery. As An Operational Planner, You Will

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximising productivity and efficient travel routes
• Monitor non-completions throughout the day and proactively plan top-up work to meet daily completion targets
• Work closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution
• Build strong, collaborative relationships with operational colleagues and key stakeholders
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives, Work on meaningful projects that directly impact customers and communities
• Develop your skills within a growing business and a critical industry
• Contribute ideas, improve processes, and help shape how we work

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment
• Strong attention to detail and the ability to manage multiple priorities at pace
• Confidence making decisions in time-pressured situations
• Good working knowledge of Microsoft Office, particularly Excel
• Clear communication skills and the ability to work effectively with a wide range of stakeholders
• Experience in reactive wastewater network maintenance, scheduling software, customer access planning, or traffic management is advantageous - but not essential. We're happy to support development in these areas.

At Lanes Group, you'll play a vital role in supporting our field teams, helping us deliver innovative operational solutions for one of our key clients and contributing to their AMP8 objectives.