Operational Pension Administrator

Adaptable Recruitment; Liverpool; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working pattern

25 days holiday

Job summary

Adaptable Recruitment is recruiting for an Operational Pension Administrator in Liverpool to join a well-established financial services organisation, offering a clear path to progression. The role covers operational administration, adviser support, workflow management, complaint handling and process improvement, with a strong emphasis on accuracy and regulatory compliance.

Candidates with SIPP/SSAS experience will fit in well; the team operates in a hybrid pattern with training and funding

Qualifications

• Experience in pensions administration, SIPP, SSAS or financial services operations.
• Experience working in a regulated environment.
• Excellent organisational and administrative skills.
• Experience with complaints handling and FCA rules is advantageous.

Responsibilities

• Process changes across pension schemes and keep records accurate.
• Administer Terms of Business (TOB) agreements and adviser changes.
• Support complaint handling processes and regulatory deadlines.
• Manage operational workflows and shared mailboxes.
• Monitor outstanding cases and escalate risks as needed.
• Maintain high accuracy and regulatory compliance.
• Support quality assurance, audits and compliance.
• Respond to adviser, client and internal queries.
• Contribute to continuous improvement initiatives.

Skills

Pensions administration

SIPP

SSAS

Regulated environment

Job description

Operational Pension Administrator - Liverpool - Hybrid

Benefits:

• Salary: GBP27,000 - GBP32,000 pa
• Generous discretionary bonus scheme
• Hybrid working pattern
• 25 days holiday plus bank holidays
• Full-time permanent position
• Supportive and collaborative team environment
• Opportunity to develop within a growing financial services business
• Funding and support towards professional qualifications

The Opportunity

We are currently recruiting for an Operational Pension Administrator to join a well-established and growing financial services organisation.

This is an excellent opportunity for an SIPP and/or SSAS administration experience who is looking to build their career within a professional and regulated environment. The role offers a varied workload, combining operational administration, adviser support, workflow management, complaint handling and process improvement activities.

You’ll play a key role in ensuring pension administration activities are completed accurately, efficiently, and in line with regulatory requirements, helping to deliver positive outcomes for both advisers and clients.

Key Responsibilities:

• Processing operational changes across pension schemes and maintaining accurate records
• Administering Terms of Business (TOB) agreements and adviser changes
• Supporting complaint handling processes, investigations and regulatory deadlines
• Managing operational workflows, work queues and shared mailboxes
• Monitoring outstanding cases and escalating risks or issues where required
• Maintaining high levels of accuracy and compliance across all activities
• Supporting quality assurance, audit and compliance processes
• Responding to adviser, client and internal stakeholder queries
• Contributing to operational improvements and continuous improvement initiatives

About You:

To be successful in this role, you’ll have:

• Previous experience within pensions administration, SIPP, SSAS or financial services operations
• A strong understanding of working within a regulated environment
• Excellent organisational and administrative skills
• High attention to detail and accuracy
• The ability to manage multiple priorities and deadlines effectively
• Strong communication and stakeholder management skills
• A proactive and customer-focused approach

Experience with complaints administration, Consumer Duty, FCA regulatory requirements or adviser relationship management would be advantageous.

If you have experience within SIPP and/or SSAS administration and are looking for your next opportunity within a growing and supportive organisation, we’d love to hear from you.