Operational Oversight Manager - Delegated Authorities

G MASS Consulting; Greater London; Presencial; GBP 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12-month contract

Resumo da oferta

G MASS Consulting is seeking a Regional Operational Oversight Manager to lead the delegated authority function across Company and Syndicate business in EMEA. You will own relationships with Coverholders/MGAs, conduct due diligence, onboarding and annual reviews to ensure governance and compliance, while driving audits and improvements to the operating model.

The role requires solid P&C insurance experience, strong controls mindset, and at least 3 years in delegated authority or insurance

Qualificações

• Solid P&C insurance background with understanding of underwriting operations and file management.
• Experience building or evaluating operational controls.
• 3+ years' experience in insurance operations or delegated authority.

Responsabilidades

• Own relationships with Coverholders and MGAs; manage due diligence, onboarding and annual reviews to keep governance standards.
• Lead operational and compliance audits across delegated partners and chase resolution of findings.
• Oversee day-to-day binding authorities and line slips; manage SLA performance and outsourcing arrangements.
• Ensure delegated partner data and reporting are accurate and fit for purpose; resolve quality issues.
• Maintain department policy and procedure documentation and update as processes change.
• Represent operations on risk and delegated underwriting committees and contribute to wider business discussions.
• Identify and lead improvements to the operating model balancing BAU and change work.

Descrição da oferta de emprego

G MASS are working with a leading global reinsurer to find a Regional Operational Oversight Manager for their Delegated Authority function, covering Company and Syndicate business across EMEA.

This is a broad, stakeholder-facing role at the heart of how the business manages risk written through third parties. You'll take ownership of a portfolio of Coverholders and MGAs, running the due diligence and audit cycle that keeps that business compliant, and acting as the main point of contact when things need escalating or fixing. It's a role for someone who's comfortable holding external partners to account, working across underwriting, technology and compliance stakeholders, and who wants input into how the operating model evolves rather than just running the existing one. First-line people management responsibility comes with it.

Responsibilities

• Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
• Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
• Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
• Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
• Own the department's policy and procedure documentation, keeping it current as processes evolve
• Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
• Identify and lead improvements to the operating model, balancing BAU delivery with change work

Requirements

• Solid P&C insurance background with a genuine understanding of underwriting operations and file management
• Experience building or evaluating operational controls
• 3+ years' experience in insurance operations or delegated authority specifically

Benefits

Length: initial 12-month contract, with a view to internalisation at the client