Operational Oversight Manager - Delegated Authorities

G MASS; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

G MASS is seeking a Regional Operational Oversight Manager for its Delegated Authority function, covering Company and Syndicate business across EMEA. This role manages a portfolio of Coverholders and MGAs, performing due diligence, onboarding and annual reviews to ensure governance compliance.

It requires strong P&C insurance experience, operational controls know-how, and at least 3 years in delegated authority.

Qualifications

• Solid P&C insurance background and underwriting operations knowledge.
• Experience building or evaluating operational controls.
• 3+ years in insurance operations or delegated authority specifically.

Responsibilities

• Own relationships with Coverholders and MGAs, conduct due diligence, onboarding and annual reviews to ensure governance compliance.
• Lead operational and compliance audits across delegated partners and drive resolution on findings to meet service and regulatory standards.
• Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements.
• Ensure data and reporting from delegated partners is accurate and fit for purpose, addressing quality issues as they arise.
• Own policy and procedure documentation, keeping it current as processes evolve.
• Sit on risk and delegated underwriting committees, representing operations in wider discussions.
• Identify and lead improvements to the operating model, balancing BAU with change work.

Skills

P&C insurance

Operational controls

Delegated authority

Job description

G MASS are working with a leading global reinsurer to find a Regional Operational Oversight Manager for their Delegated Authority function, covering Company and Syndicate business across EMEA.

This is a broad, stakeholder-facing role at the heart of how the business manages risk written through third parties. You'll take ownership of a portfolio of Coverholders and MGAs, running the due diligence and audit cycle that keeps that business compliant, and acting as the main point of contact when things need escalating or fixing. It's a role for someone who's comfortable holding external partners to account, working across underwriting, technology and compliance stakeholders, and who wants input into how the operating model evolves rather than just running the existing one. First-line people management responsibility comes with it.

Responsibilities

• Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
• Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
• Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
• Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
• Own the department's policy and procedure documentation, keeping it current as processes evolve
• Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
• Identify and lead improvements to the operating model, balancing BAU delivery with change work

• Solid P&C insurance background with a genuine understanding of underwriting operations and file management
• Experience building or evaluating operational controls
• 3+ years' experience in insurance operations or delegated authority specifically

Length: initial 12-month contract, with a view to internalisation at the client