Operational Oversight Manager - Delegated Authorities

G MASS Consulting; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

G MASS is seeking a Regional Operational Oversight Manager for its Delegated Authority function, covering Company and Syndicate business across EMEA. The role involves owning a portfolio of Coverholders and MGAs, conducting due diligence, onboarding, and annual reviews to ensure governance compliance.

You will lead audits, supervise SLA performance, and be the main contact for escalation and improvements in the operating model.

Qualifications

• Solid P&C insurance background with an understanding of underwriting operations and file management.
• Experience building or evaluating operational controls.
• 3+ years' experience in insurance operations or delegated authority specifically.

Responsibilities

• Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
• Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
• Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
• Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
• Own the department's policy and procedure documentation, keeping it current as processes evolve
• Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
• Identify and lead improvements to the operating model, balancing BAU delivery with change work

Skills

P&C insurance

Underwriting operations

Operational controls

Stakeholder management

Job description

G MASS are working with a leading global reinsurer to find a Regional Operational Oversight Manager for their Delegated Authority function, covering Company and Syndicate business across EMEA.

This is a broad, stakeholder-facing role at the heart of how the business manages risk written through third parties. You'll take ownership of a portfolio of Coverholders and MGAs, running the due diligence and audit cycle that keeps that business compliant, and acting as the main point of contact when things need escalating or fixing. It's a role for someone who's comfortable holding external partners to account, working across underwriting, technology and compliance stakeholders, and who wants input into how the operating model evolves rather than just running the existing one. First-line people management responsibility comes with it.

Responsibilities

• Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
• Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
• Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
• Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
• Own the department's policy and procedure documentation, keeping it current as processes evolve
• Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
• Identify and lead improvements to the operating model, balancing BAU delivery with change work

Requirements

• Solid P&C insurance background with a genuine understanding of underwriting operations and file management
• Experience building or evaluating operational controls
• 3+ years' experience in insurance operations or delegated authority specifically

Benefits

Length: initial 12-month contract, with a view to internalisation at the client