Operational Industrial Cleaning Supervisor

Winner Recruitment; Filton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35,000-£40,000

Bonus OTE £38,000-£44,000

Company van

Fuel/Travel expenses

Accommodation when away

Career progression

Job summary

Winner Recruitment, on behalf of a leading specialist cleaning company, is seeking an experienced Operational Industrial Cleaning Supervisor to oversee cleaning teams and service delivery across multiple UK sites. The role is non-operational, travel-heavy, and requires management of performance against KPIs and SLAs.

Based in Bristol with nationwide coverage, the role involves coordinating staff remotely, visiting sites, and ensuring high standards while supporting clients.

Qualifications

• Experience in supervisory/operations or multi-site roles within cleaning or facilities management.
• Strong leadership and people-management skills.
• Proven ability to manage KPI/SLA-driven service delivery.
• Excellent organisational and time-management abilities.
• Willingness to travel across the UK and stay away from home.
• Full UK driving licence is essential.

Responsibilities

• Oversee day-to-day performance of cleaning teams across UK sites.
• Travel nationwide for site visits, inspections and meetings.
• Ensure KPIs, SLAs and service standards are met consistently.
• Monitor quality of completed work and client satisfaction.
• Manage staff across sites and provide day-to-day supervision.
• Coordinate reporting and documentation from site teams.

Skills

People management

Leadership

Multi-site management

KPIs & SLAs

Organisational skills

Problem solving

Client communication

Attention to detail

Independent work

Travel oversight

Driving licence

Job description

Operational Industrial Cleaning Supervisor

Salary:£35,000-£40,000 + Quarterly Bonus (OTE £38,000-£44,000) per annum + Company Van (Personal Use)

Location:Bristol - Covering Birmingham & south of England (Supporting Northern Ireland)

Employment Type:Full-Time

About the Role

We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organisedOperations Supervisorto oversee cleaning teams and service delivery across retail sites nationwide.

This is anon-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractualKPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations.

You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly.

The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required.

Key Responsibilities

• Oversee the day-to-day performance of cleaning teams operating across multiple UK sites
• Travel nationwide to carry out regular site visits, inspections and team meetings
• Ensure all contractualKPIs, SLAs and service standardsare consistently achieved
• Monitor the quality of completed work and ensure it meets client expectations and company standards
• Conduct regular site inspections and quality audits
• Manage and support staff across sites, providing direction, feedback and day-to-day supervision
• Monitor attendance, punctuality, conduct and overall staff performance
• Identify performance issues and implement appropriate corrective actions
• Review reports, photographs, completion records and other documentation submitted by site teams
• Ensure all scheduled works are completed correctly and within agreed timescales
• Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified
• Act as a point of contact for operational staff and escal ...
• Maintain strong working relationships with clients and ensure their expectations are consistently met
• Respond to client concerns and ensure issues are resolved promptly and professionally
• Monitor the use, condition and availability of equipment and materials across sites
• Ensure teams comply with company procedures, health & safety requirements and site-specific rules
• Ensure all relevant paperwork, site reports and compliance documentation are completed accurately
• Identify opportunities to improve operational efficiency, service quality and team performance
• Support the recruitment, induction and ongoing development of operational staff where required
• Provide regular performance updates and operational reports to senior management
• Ensure a consistently professional company image is maintained across all client sites

What We're Looking For

• Previous experience in asupervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment
• Strong people-management and leadership skills
• Experience managing teams across multiple locations or sites
• A strong understanding ofKPIs, SLAs, quality standards and service delivery
• Excellent organisational and time-management skills
• Ability to identify problems quickly and take ownership of resolving them
• Confident communicating with both operational staff and clients
• Strong attention to detail, particularly when reviewing reports and quality standards
• Ability to work independently and manage your own schedule
• Comfortable using smartphones, tablets, email and reporting systems to monitor site activity
• Flexible approach to working hours, including occasional nights, early mornings and weekends where operationally required
• Willingness to travel extensively throughout the UK and stay away from home when required
• Full UK driving licence essential
• Previous experience within the cleaning or facilities management sector is highly desirable

What's on Offer

• £35,000-£40,000 basic salary, depending on experience
• Quarterly performance bonus -OTE £38,000-£44,000
• Company van with personal use
• Fuel and business travel expenses covered
• Accommodation and travel expenses covered when working away
• Non-working supervisory position -no routine cleaning duties
• Opportunity to take ownership of a nationwide operation
• Long-term career opportunity with a growing specialist cleaning business
• Full support and training provided where required
• Opportunity to progress within the management structure

The Ideal Candidate

This role would suit an experiencedIndustrial Cleaning Supervisor, Area Supervisor, Operations Supervisor, Facilities Supervisor, Area Manager or Contract Supervisor. You will need to be confident managing people, holding teams accountable for performance and quality, and dealing professionally with clients. Most importantly, you will be someone who takes ownership, follows up on issues and ensures that standards are maintained across every site