Operational Excellence Specialist

G MASS Consulting; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading London-based insurance firm is seeking an Operational Excellence Specialist for a 6-month contract with potential for extension. This hybrid role involves diagnosing inefficiencies, delivering process improvements, and supporting a culture of continuous improvement.

Benefits

Initial 6 month contract with expectation for extension

Qualifications

• Proven experience in operational excellence or transformation consulting.
• Experience in insurance or reinsurance.

Responsibilities

• Diagnose business processes and identify inefficiencies.
• Design practical solutions using Power Platform and Power BI.
• Facilitate workshops to embed continuous improvement.

Skills

operational excellence

structured problem-solving

stakeholder engagement

automation and data tools

Tools

Power Platform

Power BI

Job description

Job Advert: Operational Excellence Specialist (6-Month Contract)
Location: London (Hybrid Working)
Duration: 6-month initial contract, with strong potential for extension
Industry: Insurance

Are you passionate about operational improvement and driving meaningful change? We're working with a leading London-based insurance firm seeking an Operational Excellence Specialist to join their transformation team on an initial 6-month contract, with the expectation of extension. This hybrid role offers the opportunity to partner across the business to identify inefficiencies, deliver process improvements, and support a culture of continuous improvement.

Job Advert: Operational Excellence Specialist (6-Month Contract)
Location: London (Hybrid Working)
Duration: 6-month initial contract, with strong potential for extension
Industry: Insurance

Are you passionate about operational improvement and driving meaningful change? We're working with a leading London-based insurance firm seeking an Operational Excellence Specialist to join their transformation team on an initial 6-month contract, with the expectation of extension. This hybrid role offers the opportunity to partner across the business to identify inefficiencies, deliver process improvements, and support a culture of continuous improvement.

Key Responsibilities

• Diagnose business processes and identify inefficiencies and pain points.
• Design and recommend practical, technology-enabled solutions using tools such as Power Platform and Power BI.
• Collaborate with developers and SMEs to shape and prioritise initiatives.
• Define, measure, and track the value of operational improvements (efficiency, effectiveness, customer impact).
• Support change adoption through clear communication, performance metrics, and stakeholder engagement.
• Apply operational excellence methodologies (e.g. Lean, value stream mapping) to ensure sustainable improvements.
• Facilitate workshops and coaching sessions to embed continuous improvement thinking.

Requirements

• Proven experience in operational excellence, business improvement, or transformation consulting.
• Strong understanding of automation and data tools such as Power Platform and Power BI.
• Skilled in structured problem-solving, process mapping, and stakeholder engagement.
• Comfortable working autonomously, with excellent communication and influencing skills.
• Experience in insurance or reinsurance.

Benefits

Initial 6 month contract with the expectation for extension.

£45k - £55k

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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