Operational Excellence Manager

TUI; Luton; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operational Excellence Manager to lead and develop strategic initiatives across its airline operations. This role involves driving a culture of continuous improvement, implementing key performance indicators, and fostering collaboration among diverse teams. You'll work closely with senior stakeholders to align operational goals with customer satisfaction and commercial objectives. If you're a proactive leader with a passion for operational excellence and a knack for problem-solving, this is the perfect opportunity to make a significant impact in a dynamic environment.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & wellbeing support

Qualifications

• Experience in airline operations and transformation.
• Strong business English skills and ability to mentor teams.

Responsibilities

• Lead the implementation of the Operational Excellence programme.
• Define and implement KPIs for operational delivery and customer satisfaction.

Skills

Strategic Thinking

Leadership

Problem Solving

Communication

Data Analysis

Education

Bachelor's Degree

Master's Degree (Desirable)

Tools

Data Science Tools

Job description

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TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline groups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. Operational Excellence is a programme of work which spans across all TUI Airline functions with the objective to drive improved on time performance and reduce the impact of operational disruption for our customers. The programme consists of five key workstreams which need to interface across COO, E&M and CFOO areas of TUI Airline as well as with the market Aviation Planning teams.

As Operational Excellence Manager, your focus will be to drive forward and develop the strategic approach for the Operational Excellence Programme in close collaboration with senior stakeholders across all TUI Airline functions. You will then be responsible for translating the strategic goals into agreed programme deliverables and milestones. Throughout, your passion will help drive a culture of operational excellence across all stakeholders. The Operational Excellence Manager will be a key interface between the programme steering group and working groups bringing strategic alignment and operational oversight of programme deliverables.

In this role, you'll report to the Head of Operations Control & Customer and provide support to the Ground Operations team which will help to drive further alignment between these functions that are pivotal to Operational Excellence delivery.

Applications close on 18th May 2025.

This role is offered on a hybrid basis with a minimum of 2 office days per week.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Lead the implementation of the TUI Airline Operational Excellence programme, balancing commercial, customer and operational requirements within schedule and fleet constraints.
• Promote and develop an Operational Excellence culture, ensuring all stakeholders become immersed in continuous improvement initiatives.
• Define and implement comprehensive KPIs to drive effective decision-making that balances operational delivery, cost, and customer satisfaction.
• Analyse operational performance data and develop hypotheses to test using data science tools, while driving the digitalization agenda for operational performance.
• Build strong relationships with stakeholders across TUI Airline and markets, working collaboratively to ensure proactive information sharing and alignment of decisions.
• Lead and guide high-performing teams by establishing clear structures and fostering the TUI Airline Spirit to drive the company's vision.

ABOUT YOU

• You have airline, transformation, and leadership experience with the ability to think strategically, commercially, and operationally.
• You're a logical thinker who can generate ideas, solve problems, and provide alternatives while maintaining attention to detail.
• You're a strong communicator with experience in leading and mentoring cross-functional teams.
• You demonstrate excellent judgment and are comfortable operating in a fast-paced and sometimes ambiguous environment.
• You're a self-motivated leader who takes initiative and works collaboratively with a track record of leading and developing teams.
• You have strong business English skills (both spoken and written) and the ability to operate across source markets with multiple stakeholders.
• It is desirable that you have previous experience working within an Operations Control Centre (OCC).

#LI-CP1 #LI-Hybrid

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).