Operational Excellence Consultant, Consulting - London

Crowe UK; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking consulting firm as an Operational Excellence Consultant, where you'll leverage AI to drive transformative solutions. Collaborate with clients to enhance efficiency and decision-making while managing projects within scope and budget. This role offers the chance to make a significant impact across various sectors, ensuring that operational excellence initiatives align with business goals. With a commitment to diversity and innovation, this company provides a supportive environment for professional growth and development. If you're passionate about operational excellence and AI, this is the perfect opportunity for you!

Benefits

Flexible Benefits

Competitive Salaries

Professional Development Opportunities

Healthy Work-Life Balance

Qualifications

• 3-5 years of experience in financial services or consulting.
• Functional expertise in finance, HR, operations, or customer service.

Responsibilities

• Lead operational excellence projects across various functional areas.
• Assess processes and identify improvement opportunities using AI.

Skills

Operational Excellence

AI Tools and Methodologies

Change Management

Data Analysis

Stakeholder Management

Process Transformation

Education

Bachelor's Degree

Master's Degree

Tools

Data Visualization Tools

Lean-Agile Methodologies

Job description

Operational Excellence Consultant, Consulting - London

Join to apply for the Operational Excellence Consultant, Consulting - London role at Crowe UK

About Crowe
Crowe is a leading national audit, tax, advisory, and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks worldwide, with access to over 40,000 professionals in more than 140 countries and 800+ offices globally.

Our vision is to be recognized as essential to our clients' future success by helping them address tomorrow’s questions and make smart decisions that create lasting value through high-quality services.

At Crowe, talented people can realize their potential, succeed, and enjoy their work by making a positive impact on clients, communities, and colleagues. We promote an inclusive culture where everyone is valued and can thrive regardless of gender, identity, sexuality, race, ethnicity, education, or background.

Role Overview

As a consultant specializing in AI-enabled change, you will help organizations design, implement, and embed transformative solutions utilizing AI tools, methods, and models alongside operational excellence practices to improve efficiency, reduce costs, and enhance decision-making for competitive advantage.

You will collaborate with clients and cross-functional teams to ensure initiatives are technically sound and aligned with business goals, delivering tangible outcomes.

Key Responsibilities

• Lead or support operational excellence projects in various functional areas such as finance, HR, IT, operations, customer service, claims, underwriting, and risk.
• Drive AI-enabled operational excellence initiatives, ensuring alignment with client objectives and timelines.
• Assess current processes and identify improvement opportunities using AI and traditional tools.
• Design and implement solutions within relevant functional areas.
• Manage project delivery within scope, budget, and standards.
• Communicate project status, risks, and issues effectively to stakeholders.

Qualifications and Skills

• 3-5 years of experience in financial services, insurance, consulting, or in-house transformation teams.
• Functional expertise in finance, HR, operations, risk, claims, fraud, underwriting, or customer service.
• Experience with change management and operational excellence projects, especially involving AI, automation, or data-driven transformation.
• Knowledge of operating model design and implementation.
• Understanding of AI concepts, tools, and methodologies.
• Strong analytical skills with data and AI tools.
• Excellent interpersonal and stakeholder management skills.
• Additional expertise in data visualization, Lean-Agile, process transformation, organization design, change management, or cost reduction is a plus.
• Experience in proposal writing, report preparation, and delivering presentations.
• Exposure to sales and business development activities.

Personal Attributes

• Passion for operational excellence and AI’s transformative potential.
• Proactive, creative, and practical mindset with the ability to drive progress quickly.
• Strong problem-solving skills and results-oriented approach.
• Collaborative team player valuing knowledge sharing.
• Ability to work independently and in small teams.
• Open to working across sectors and functional areas.
• Familiarity with AI and data-related regulatory and compliance issues is advantageous.

Client Delivery & Stakeholder Management

• Lead or support operational excellence and AI projects across functional areas.
• Assess current practices and identify improvement opportunities.
• Design, implement, and manage projects ensuring timely delivery.
• Maintain effective relationships with clients and colleagues.

Practice & Self Development

• Provide insights on operational excellence and AI in financial services, especially insurance.
• Stay updated on AI trends and innovations.

Practice Development

• Contribute to developing intellectual property, tools, and methods.
• Support team growth and continuous learning.
• Assist in sales and business development activities.

Why Crowe?

We value our people and foster a collaborative, inclusive culture that promotes growth and innovation. We invest in our staff’s development, offer competitive salaries, flexible benefits, and support a healthy work-life balance. Crowe is committed to diversity, equality, and merit-based progression, providing clear career pathways.