Operational Excellence & Process Improvement Analyst

Close Brothers Asset Finance; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Close Brothers Asset Finance is seeking a proactive professional to join our central operations hub, delivering Operational Excellence across teams. You will drive structured problem solving, performance improvement, and standard ways of working to support delivery and embedding improvements.

The ideal candidate will have experience in coaching, facilitating, process observation, and analysis to identify opportunities, improve flow, and enhance service delivery.

Qualifications

• Experience in coaching, facilitation, process observation and performance analysis.
• Numerate with analytical ability and strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Embed Operational Excellence and standard ways of working across the hub.
• Lead daily management routines: huddles, visual management and progress reviews.
• Facilitate improvement by identifying waste, bottlenecks and service risks.
• Coach Hub Managers and teams in structured problem solving and continuous improvement techniques.
• Support readiness and implementation around change, centralisation and restructures.
• Share best practices and lessons learned across hubs and business areas.
• Ensure changes comply with regulatory and internal audit requirements.

Skills

Independent work

Proactive

Numerate

Analytical

Communication

Interpersonal skills

Resource planning

Tools

Microsoft Products

Job description

Close Brothers Asset Finance is seeking a proactive professional to join our central operations hub, delivering Operational Excellence across teams. You will drive structured problem solving, performance improvement, and standard ways of working to support delivery and embedding improvements.

The ideal candidate will have experience in coaching, facilitating, process observation, and analysis to identify opportunities, improve flow, and enhance service delivery.