Continuous Process & Service Improvement Analyst

Close Brothers Asset Finance; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Close Brothers Asset Finance is seeking a proactive professional to join our central operations hub, delivering Operational Excellence across teams. You will drive structured problem solving, performance improvement, and standard ways of working to support delivery and embedding improvements.

The ideal candidate will have experience in coaching, facilitating, process observation, and analysis to identify opportunities, improve flow, and enhance service delivery.

Qualifications

• Experience in coaching, facilitation, process observation and performance analysis.
• Numerate with analytical ability and strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Embed Operational Excellence and standard ways of working across the hub.
• Lead daily management routines: huddles, visual management and progress reviews.
• Facilitate improvement by identifying waste, bottlenecks and service risks.
• Coach Hub Managers and teams in structured problem solving and continuous improvement techniques.
• Support readiness and implementation around change, centralisation and restructures.
• Share best practices and lessons learned across hubs and business areas.
• Ensure changes comply with regulatory and internal audit requirements.

Skills

Independent work

Proactive

Numerate

Analytical

Communication

Interpersonal skills

Resource planning

Tools

Microsoft Products

Job description

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance Team, working within our central operations hub, where you will support the delivery and embedding of Operational Excellence across operational teams by driving structured problem solving, operational performance improvement, standard ways of working and continuous improvement activity across the hub.

Our ideal team member will have previous experience in coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills.

Responsibilities

• Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement
• Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions
• Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes
• Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques
• Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring
• Share best practice, lessons learned, and improvement opportunities across hubs and business areas
• Embed any changes to process or ways of working in-line with regulatory or internal audit requirements

We would love to hear from you if have/are:

• The ability to work independently as well as part of a team
• Proven experience of working proactively and taking initiative
• Numerate with analytical ability
• An ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
• Strong interpersonal skills, quick to develop and maintain relationship both internally and externally
• Operational resource planning and design exposure

It is not essential but it would be great if you have:

• Good knowledge of Microsoft Products
• Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
• Previous knowledge and experience of the Asset Finance industry
• Experience of leadership and team coaching

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group