Operational Excellence Lead - Insurance Services

Knight Square Insurance Limited; New Milton; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Free parking

Training and support

Job summary

Knight Square Insurance Limited is seeking an Operational Excellence Lead to improve performance and customer outcomes while overseeing process optimization within the broking function. This role emphasizes leading change initiatives, monitoring service quality, and ensuring compliance with industry standards.

Candidates should have strong interpersonal skills, relevant qualifications, and experience managing teams. Knight Square Insurance offers a competitive salary, benefits, hybrid working, and is committed to diversity and inclusion in the workplace.

Qualifications

• Good knowledge of general insurance Real Estate products and services.
• Experience managing a team for quality client services.
• Strong verbal and written communication skills.

Responsibilities

• Drive improvements in operational performance and customer outcomes.
• Monitor service delivery and identify areas for innovation.
• Lead operational and regulatory projects end-to-end.

Skills

Interpersonal skills

Organizational skills

MS Office proficiency

Change management

Empathy and engagement

Education

Educated to A-Level standard or equivalent

Chartered Insurance Institute Qualification: CIP CII/Dip CII

Tools

Acturis

Job description

Knight Square Insurance Limited is seeking an Operational Excellence Lead to improve performance and customer outcomes while overseeing process optimization within the broking function. This role emphasizes leading change initiatives, monitoring service quality, and ensuring compliance with industry standards.

Candidates should have strong interpersonal skills, relevant qualifications, and experience managing teams. Knight Square Insurance offers a competitive salary, benefits, hybrid working, and is committed to diversity and inclusion in the workplace.