Senior Process Specialist

Lorien; Greater London; On-site; GBP 85,000 - 99,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Lorien in London seeks an experienced Senior Process Optimisation Specialist to join its high-profile Operations Excellence team. You will shapes its future operating model and drive strategic transformation across UK and international operations.

You will work at the intersection of strategy, transformation, technology and leadership, partnering with senior stakeholders to deliver standardisation, end-to-end process redesign and a compelling transformation roadmap for the insurance value chain.

Qualifications

• Strong London Market insurance experience.
• Expertise in process optimisation and operational excellence.
• Experience leading transformation and change initiatives.
• Strong underwriting knowledge is beneficial.

Responsibilities

• Lead complex process optimisation and transformation initiatives across London Market insurance operations.
• Drive standardisation and operational excellence across multiple functions.
• Analyse and redesign end-to-end processes across the insurance value chain.
• Partner with senior stakeholders to develop future-state operating models and roadmaps.
• Influence and challenge existing ways of working to deliver improvements.
• Mentor and coach process optimisation specialists and analysts.
• Contribute to development of optimisation methodologies and best practices.
• Explore how AI and emerging technologies can enhance process discovery and effectiveness.

Skills

Process optimisation

Stakeholder engagement

Change management

Leadership

Strategy

Job description

£85,000 - £90,000 + 17.5% Bonus (flexibility up to £99,000 for exceptional candidates)

About the Opportunity

An exciting opportunity has arisen for an experienced Senior Process Optimisation Specialist to join a high-profile Operations Excellence team within a leading London Market insurer.

This role sits within the Process Optimisation function, supporting strategic transformation initiatives across the UK, MENA and broader international operations. The successful candidate will play a pivotal role in shaping the future operating model of the organisation, driving optimisation, transformation and business change initiatives across the insurance value chain.

This is far more than a traditional process improvement role. You will operate at the intersection of strategy, transformation, operational excellence, technology and leadership, acting as a trusted advisor to senior stakeholders and helping define the future direction of the optimisation capability.

Key Responsibilities

• Lead complex process optimisation and transformation initiatives across London Market insurance operations.
• Drive standardisation, simplification and operational excellence across multiple business functions and lines of business.
• Analyse and redesign end-to-end processes across the insurance value chain.
• Partner with senior stakeholders to develop future-state operating models and transformation roadmaps.
• Influence and challenge existing ways of working to deliver meaningful business improvements.
• Support strategic programmes spanning underwriting, exposure management, actuarial, finance and operational functions.
• Act as a mentor and coach to process optimisation specialists and analysts.
• Contribute to the development of optimisation methodologies and best practices.
• Explore how AI and emerging technologies can enhance process discovery, analysis and operational effectiveness.
• Help shape the organisation's long-term transformation and operational excellence strategy.

Experience Required

• Strong London Market insurance experience.
• Deep understanding of general insurance operations and the end-to-end insurance lifecycle.
• Expertise in process optimisation, business process redesign and operational excellence.
• Experience leading transformation and change initiatives.
• Strong knowledge of underwriting operations and insurance operating models.
• Demonstrable experience engaging and influencing senior stakeholders.
• Strong facilitation, communication and change management skills.

Insurance Knowledge Required

You'll be comfortable working across:

• Submission
• Bind
• Exposure Management
• Actuarial
• Finance
• Enterprise operational processes

What We're Looking For

We're seeking a strategic thinker who combines technical process optimisation expertise with strong leadership capability.

You will be:

• Naturally curious and commercially minded.
• Comfortable challenging the status quo.
• A strong communicator and relationship builder.
• Experienced in driving organisational change.
• Passionate about operational excellence and transformation.
• Interested in how AI and emerging technologies will shape the future of insurance operations.
• Looking for a long-term role where you can significantly influence the future direction of a growing function.

Why Join?

• Play a key role in shaping future operating models and transformation strategy.
• Work on enterprise-wide optimisation programmes with significant business visibility.
• Influence how AI and emerging technologies are adopted within insurance operations.
• Join an established and highly respected Operations Excellence team.
• Enjoy genuine career progression and leadership opportunities.