Operational Excellence Lead: Data-Driven Service Delivery

The Clancy Group; Corby; Sur place; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Pension

Healthcare

Holiday allowance

Clancy Xtras

Employee Assistance Programme

Cycle to work scheme

Résumé du poste

The Clancy Group is seeking an Operational Support Lead to ensure smooth support activities across the contract. You will work with operational teams, clients and managers to maintain compliant processes and high-quality services.

Decisions, problem solving and identifying improvement opportunities will be central to the role, using data and technology to drive performance. We value experience in operational support or contract administration, strong Excel skills and the ability to manage

Qualifications

• Experience in operational support, contract administration or service delivery with strong organisational and problem solving skills.
• Proficient using Excel and other digital tools to analyse data, produce reports and support decision making.

Responsabilités

• Coordinating day to day operational support activities, ensuring work is completed accurately, on time and in line with agreed processes.
• Providing guidance and resolving queries, working closely with operational teams, managers, clients and other stakeholders to keep services running smoothly.
• Maintaining clear and effective processes, records and performance information to support compliance, reporting and decision-making.
• Using data, feedback and operational insight to identify trends, manage risks and find opportunities to improve efficiency and service delivery.
• Supporting continuous improvement initiatives, helping to implement new ways of working, make the best use of technology and measure the benefits achieved.
• Building strong relationships across teams and representing operational support at meetings, audits and reviews, providing updates and helping to resolve issues.
• Supporting and developing colleagues by sharing knowledge, setting priorities and ensuring a high standard of work across the team.

Description du poste

The Clancy Group is seeking an Operational Support Lead to ensure smooth support activities across the contract. You will work with operational teams, clients and managers to maintain compliant processes and high-quality services.

Decisions, problem solving and identifying improvement opportunities will be central to the role, using data and technology to drive performance. We value experience in operational support or contract administration, strong Excel skills and the ability to manage