Operational Documentation & Process Improvement Specialist

The One Group; Bridgwater; On-site; GBP 32,000 - 46,000; Full time

Job summary

The One Group is looking for a CI Document Developer to translate operational processes into clear, accessible documentation that supports training, quality, safety and day-to-day operations.

You will work with production, engineering and continuous improvement teams to ensure procedures stay accurate, current and aligned with best practices, while embedding a culture of continuous improvement across the business.

Qualifications

• Previous experience creating technical or operational documentation within a business environment.
• Confidence working with multiple stakeholders to gather information and document complex processes.
• Strong Microsoft Office skills, particularly Word and Excel.
• Experience within manufacturing, engineering, logistics or another operational environment would be advantageous.

Responsibilities

• Develop and maintain a wide range of operational documents, ensuring they are accurate, consistent and easy to understand.
• Observe and document existing processes, identifying opportunities to improve clarity, efficiency and standardisation.
• Produce documentation such as operating procedures, work instructions, visual guides, process maps, checklists, equipment setup guides and training materials.
• Work alongside production, engineering, quality and continuous improvement teams to capture best practice and ensure documentation reflects current methods.
• Review existing documents regularly, updating them to reflect operational or legislative changes.
• Incorporate photographs, diagrams, flowcharts and other visual aids to improve user understanding, via the shop floor.
• Support the rollout of new procedures by creating documentation suitable for training and onboarding.
• Ensure all controlled documents follow agreed formatting, version control and document management standards.
• Assist with internal audits by ensuring documentation remains compliant and readily available.
• Help embed a culture of continuous improvement by supporting the standardisation of processes across operational areas.
• Produce reports and analyse operational data where required to support improvement activities.
• Contribute to improvement projects by documenting new processes and maintaining accurate records throughout implementation.

Skills

Technical writing

Documentation

Stakeholder collaboration

MS Word & Excel

Tools

Process mapping

Visual aids

Job description

The One Group is looking for a CI Document Developer to translate operational processes into clear, accessible documentation that supports training, quality, safety and day-to-day operations.

You will work with production, engineering and continuous improvement teams to ensure procedures stay accurate, current and aligned with best practices, while embedding a culture of continuous improvement across the business.