Operational Delivery Manager

Derbyshire County Council; Derby; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading council in South Derbyshire is seeking an Operational Delivery Manager to lead a team in delivering high-quality repairs and services to tenants. The role involves budget management, team leadership, and ensuring customer satisfaction in a rapidly developing area.

Qualifications

• Strong budget management skills are essential.
• Experience in leading a team of trades and supervisors.

Responsibilities

• Lead a team to deliver responsive repairs and planned works.
• Manage an in-house repairs team and various support contractors.

Skills

Budget Management

Customer Satisfaction

Team Leadership

Job description

Closing date: 08 June 2025

South Derbyshire District Council is investing in its Housing Service to provide quality homes and services for tenants and the residents of South Derbyshire.

The Council would like to hear from committed, enthusiastic and determined people who can help to develop and improve services that respond to the changing needs of customers and the new regulatory framework.

As Operational Delivery Manager the duties will be to lead a team to deliver responsive repairs, repairs to vacant homes, to develop our in-house repairs team, and deliver planned works. You will be part of a Management Team responsible for delivering landlord services to the tenants of around 2940 homes, including a variety of newly built properties.

You will be leading a team of trades, supervisors & schedulers to ensure repairs are sorted fast, right first time. Driving quality, performance, and customer satisfaction through operative and contractor management. You must have strong budget management skills and be proactive in your approach.

The successful applicant will manage an in-house repairs team along a with a variety of support contractors. With control of day to day works and repairs to empty properties the role is challenging but rewarding and offers the chance to work in one of the most prosperous and rapidly developing districts in the midlands.

We are looking for applicants committed to equal opportunities, diversity, and good customer care to ensure our tenants receive an excellent service.

Once you have read the job description and person specification, should you wish to discuss this role informally, please call Jason Dhesi - Head of Housing on 07443 190264.

Provisional Interview Date: 18 June 2025