Operational Controller

Amey; Stafford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Generous pension

24 days annual leave

Cycle2Work scheme

Job summary

Amey in Staffordshire is seeking an Operational Controller to plan and manage daily gang activities, ensuring timely delivery and compliance with contracts. You will liaise with supervisors on-site and enable effective reporting on daily and weekly performance.

We welcome flexible and hybrid working patterns. The role requires strong planning, data use, and stakeholder management to drive improvements in service levels and cost efficiency.

Qualifications

• Experience in planning and coordination roles.
• Proficient in MS Packages.
• Good communication and stakeholder management skills.
• Data Management – able to use data in a compelling manner.
• Experience of working on a Highways Maintenance Contract.

Responsibilities

• Approval of draft resource programme; manage daily gang activities ensuring compliance with timescales, SLAs, and contracts.
• Coordinate with supervisors on-site and review suspended/rejected jobs on the Works Management system.
• Perform Level 1 reviews for quality and accuracy of completed jobs; produce daily/weekly activity reports.
• Schedule emergency works and less than 24-hour jobs for the current day, update supervisors on performance.
• Review programme quality with pre-works coordinator and inform clients of planned work activities.
• Liaise with emergency services as necessary; ensure daily performance targets are met through communication with relevant parties.
• Improve service levels continuously; maximize productivity by reducing waste of time, materials, and operational costs.

Skills

Planning

Coordination

MS Office

Communication

Data analysis

Highways contract

Tools

MS Office

Job description

Title: Operational Controller

Requisition ID: 12223

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have opportunities to work with our Staffordshire County Council team by effectively planning and managing work for multiple gangs daily, adhering to procedures outlined by the Highways Industry Standards and embodying Amey's Core Values to ensure customer satisfaction.

The standard hours of work are 37.5 hours per week, Monday – Friday.

We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.

What You Will Be Doing

• Approval of draft resource programme; manage daily gang activities ensuring compliance with timescales, SLAs, and contracts.
• Coordinate with supervisors on-site and review suspended/rejected jobs on the Works Management system.
• Perform Level 1 reviews for quality and accuracy of completed jobs; produce daily/weekly activity reports.
• Schedule emergency works and less than 24-hour jobs for the current day, update supervisors on performance.
• Review programme quality with pre-works coordinator and inform clients of planned work activities.
• Liaise with emergency services as necessary; ensure daily performance targets are met through communication with relevant parties.
• Improve service levels continuously; maximize productivity by reducing waste of time, materials, and operational costs.

We Want To Hear From You If You Have

• Experience in planning and coordination roles.
• Proficient in MS Packages
• Good communication and stakeholder management skills
• Data Management – able to use data in a compelling manner
• Experience of working on a Highways Maintenance Contract

We welcome applications from a diverse range of candidates. If you have most but not all these skills and experiences, we encourage you to apply, and we will provide you with development or training to support you.

What We Can Offer You

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some Of Our Benefits Include

• Exceptional personal development, training and progression plans, designed to allow you to shine in your career, all in line with your personal ambition
• Competitive salary and compensation
• Generous pension scheme, with extra contributions from Amey
• 24 days annual leave, plus bank holidays
• Flexible benefits scheme, including the option to buy additional annual leave and insurance benefits, Cycle2Work scheme and access to discounted gym membership
• Our Save with Amey programme gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Two Social Impact Days each year, for volunteering and fundraising opportunities

About Amey

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

Who we are

We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website amey.co.uk/careers

Diversity and Inclusion

We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Inspiring Impact Together