Operational Control Manager

Anglian Water Services; Lincoln; On-site; GBP 49,000 - 60,000; Full time

Benefits offered by this job

Personal private health care

Generous pension

24-hour Virtual GP service

26 days annual leave

Life assurance

Personal accident cover

Family friendly policies

Bonus scheme

Flexible benefits

Job summary

Anglian Water Services in Lincoln is recruiting an Operational Control Manager for Water Recycling to join the Operational Services Control Centre. You will be a key support to shift teams, delivering a critical service to ensure that all operational call traffic and work requests are managed with priority.

The role is 24/7, with a 12-hour shift pattern; you will oversee centralised control of assets in liaison with field teams, monitor workloads, and safeguard customer service while maintaining

Qualifications

• Experience in a fast-paced 24/7 control room environment.
• Proven decision-making skills in incident management.
• Knowledge of regulatory requirements in water operations.

Responsibilities

• Support 24/7 centralised management to prioritise calls and work requests.
• Monitor workloads and systems to optimise asset performance and resources.
• Manage Serious Pollution events and Water Recycling Centre compliance.
• Identify emerging risks and perform horizon scanning.

Skills

24/7 operations

Decision making

Regulatory knowledge

Budget control

Incident response

Tools

Control systems

Job description

Operational Control Manager – Water Recycling

Circa £59,500 per annum dependent on skills & experience

(£48,500 Basic + 22% Shift Allowance)

12m Secondment,Full time,37 hours perweek , working a 12 hour shift pattern that covers a 24/7 365 day rota
Location: Lincoln Office Based

Make every drop of your potential count. Join our team!

We are recruiting for an Operational Control Manager for Water Recycling to join our Operational Services Control Centre team. In this roleyou’llbe a key support to the Operational Services Control Centre shift teams, delivering a business-critical service to ensure that all operational call traffic and work requests are managed withappropriate priority.

Whatyou’llbe doing:

The role is our eyes and ears of the 24/7 centralised management function recognising opportunity and threat in real time and responding accordingly.

This role utilises the skills of the Operational Services Control Centre team,systemsand processes to optimise the centralised control of operational assets in liaisons with field teams.You’llproactivelymonitorworkloads and operational systems making informed decisions to optimise asset performance and efficient use of resource management, ensuring excellent service to our customers ismaintained.

The OCM will be responsible for the management of Serious Pollution events and Water Recycling Centre compliance, working in conjunction with local Water Recycling Operational Managers and teams. They will also be responsible for managing emerging risks and horizon scanning

We invest in our people - as a valued employee, you’ll be entitled to:

• Personal private health care
• Generous double match pension – contribute 7% and Anglian Water will -contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 26 days annual leave – rising with length ofservice and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / - adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeingand lifestyle.

What does it take to be successful?

Our ideal candidate will have relevant operational experience as well as:

• Ability to work in a fast-paced, high-pressure 24/7 control room environment (including days, nights, weekends & bank holidays)
• Proven decision-making skills in an operational incident and/or operational environment
  -Detailed regulatory knowledge or proven experience

Highly organised and able to balance conflicting priorities

Confident in strategic and tactical decision making

• Ability to think strategically and to challenge and change accepted working practices in favour of new and more effective ways of working
• Able todemonstratebudget/financial control
• Innovative thinker with root cause approach to problem solving

Inclusion at Anglian Water:

Inclusion is for everyone, and we are an equal opportunity employer, which meanswe’llconsider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disabilitystatusor any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, andwe’recommitted to creating an environment where all our colleagues feel they belong.

Closing Date:18/11/26

Interviews: TBC

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