Operational Business Analyst

TN United Kingdom; Glasgow; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operational Business Analyst to lead the migration of CRM systems across EMEA. This role involves collaborating with various stakeholders to ensure a smooth transition to a new system, implementing best practices, and providing training. With a fixed-term contract until the end of 2025, this position offers flexibility, generous vacation, and comprehensive benefits. If you have a passion for operational excellence and a proven track record in CRM migrations, this is the opportunity for you to make a significant impact.

Benefits

30+ days of vacation

Working from home allowance

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Gympass

Employee assistance program

Comprehensive Learning & Development offer

Flexible working hours

Qualifications

• Experience in CRM systems, especially in migration projects.
• Strong communication skills for stakeholder engagement.
• Ability to work in complex environments.

Responsibilities

• Lead the CRM migration project across EMEA.
• Develop test plans and conduct UAT testing.
• Coordinate training on the new system.

Skills

CRM Systems Migration

Stakeholder Management

Project Management

Problem Solving

Emotional Intelligence

Education

Bachelor's Degree

Tools

MS Excel

Job description

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Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to the one of the worlds largest insurance companies? If so then we would love to hear from you!

We have a new opportunity for an Operational Business Analyst to join our Madrid office on a fixed term contract basis until end of 2025. (16 months FTC).

The Operational Business Analyst – EMEA is responsible for the execution and delivery of migration the core consumer CRM system for our consumer line. Insurance policies are to be migrated from System6 (current system) to Catalyst (target system). The jobholder works closely with an IT Migration Business Analyst, who focusses principally on the migration approach, criteria, design and planning. As a regional role, the individual will build relationships and collaborate with a broad range of operational / business leaders across EMEA as well as the system development team based out of the US.

This is an excellent opportunity for a professional with a proven track record who can make an immediate impact to mitigate inherent risks associated with migration of legacy CRM systems.

Key Responsibilities:

Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)

• Consumer Operations is responsible for running billing, keeping CRM systems up to date, making sure new customers and sponsor/partners are onboarded.
• Partner with key members of the program team, technical delivery partners and the business to meticulously plan the business and technical migration activities.
• Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan.

Drive & Implement Best Practice

• Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer focused and efficient with the underlaying principle of ‘once-and-done’.
• Implement and provide regional governance for operational migration guidelines where appropriate
• Initiate and oversee implementation of policies and procedures

Execute migration

• Work alongside operational teams to develop test plans
• Partner with operations team to complete UAT testing
• Track and report any bugs and issues. Assess impact on the actual migration.

Roll back scenario’s

• Closely work with the IT team to develop detailed roll back scenario’s and plans in case of serious failure/s during the migration.
• Ensure that go-live support arrangements are planned and coordinated leading and support the transition into hypercare.

Training

• Work with local operations teams to ensure any training on the target system is delivered.
• Coordination and execution of migration of legacy CRM systems
• Advance level English (C1/C2)
• Empathy and passion for getting high quality results
• Proven track record of working with senior stakeholders in a regional role.
• Ability to simplify complexities & communicate issues / opportunities to all levels of management.
• Ability to collaborate across countries and functions to achieve outcomes / results.
• Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
• Problem solving mindset and project skillset.
• Strong experience in the use of MS Excel.
• Ability to work in complex, matrixed environment.
• Strong understanding of core operational technologies.

What we offer in return:

• 30+days of vacation a year
• Fixed term contract until end of 2025
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.