Inbound Supervisor

JD.COM; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

JD.COM in West Midlands seeks a skilled supervisor for their inbound logistics operations within the warehouse. Responsibilities include managing a team, ensuring receipt and dispatch accuracy, and maintaining operational standards.

The ideal candidate has over 3 years of experience, a strong grasp of warehouse management systems (WMS), and excellent leadership skills. Join us to enhance the efficiency of our logistics processes.

Qualifications

• 3+ years in supervisory role in logistics or warehouse.
• Strong understanding of WMS and inventory control.
• Ability to train and motivate teams.

Responsibilities

• Supervise and train inbound associates per safety protocols.
• Plan and monitor receiving and unloading processes.
• Ensure accurate inventory management and data entry.

Skills

Leadership

Communication

Data analysis

Problem-solving

Tools

Warehouse Management System (WMS)

Microsoft Excel

Forklift

Job description

Overview

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

Oversee and coordinate inbound logistics operations to ensure efficient and accurate receipt, storage, and dispatch of goods within JD.COM INTERNATIONAL UK LTD's warehouse facility. This role involves leading a team to maintain high operational standards and adherence to company policies.

Job Responsibilities

• Supervise and train a team of inbound associates, ensuring adherence to safety protocols, company policies, and operational procedures.
• Plan, organize, and monitor the receiving, unloading, sorting, and put-away processes for all incoming shipments.
• Ensure accurate inventory management, including discrepancy resolution and data entry into the Warehouse Management System (WMS).
• Optimize inbound workflows to maximize efficiency, reduce processing times, and minimize errors.
• Collaborate with procurement, inventory, and outbound teams to ensure smooth flow of goods and resolve operational issues.
• Conduct regular performance reviews for team members and provide constructive feedback and coaching.
• Maintain accurate records of inbound activities, including daily reports on productivity, quality, and attendance.
• Identify and implement continuous improvement initiatives to enhance inbound operations and overall warehouse performance.
• Ensure compliance with all health, safety, and environmental regulations within the inbound department.
• Operate and oversee the use of material handling equipment safely and efficiently.

Job Qualifications

• Proven experience (3+ years) in a supervisory role within a fast-paced logistics or warehouse environment, specifically in inbound operations.
• Strong understanding of warehouse management systems (WMS) and inventory control principles.
• Excellent leadership, communication, and interpersonal skills with the ability to motivate and develop a team.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Demonstrated ability to analyze data, identify trends, and implement solutions for operational improvements.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Forklift certification (reach truck, counterbalance) and experience operating various material handling equipment preferred.
• Flexibility to work various shifts, including weekends and holidays, as operational needs dictate.
• Knowledge of UK health and safety regulations pertinent to warehouse operations.
• Fluency in English, both written and verbal.

We are committed to building a diverse and inclusive workplace. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.