Operation Executive

VAULT PERSONNEL PTE. LTD.; Lee-on-the-Solent; On-site; GBP 24,000 - 35,000; Full time

Job summary

Vault Personnel Pte. Ltd. is seeking a detail‑oriented Marketing and Content Oversight professional to lead branding alignment across social media, marketing materials, and vendor collaborations.

You will review themes, vet copy and visuals, coordinate filming days, and help shape advertising strategies to reinforce brand values. In addition, you will handle customer inquiries via Instagram, WhatsApp and the company CRM, oversee product photography for the website, upload catalogue information,

Qualifications

• Minimum Diploma in Business or equivalent with 2 years of working experience.
• Strong attention to detail and ability to ensure brand consistency.
• Excellent communication skills for vendor coordination and customer engagement.
• Familiarity with social media platforms (Instagram, Facebook, TikTok) and ability to oversee posting schedules.
• Experience in reviewing digital content (copy, graphics, video) for brand alignment.
• Basic knowledge of social media analytics and ability to provide input on improving reach and engagement.
• Familiarity with CRM systems and website content management.
• Ability to manage multiple tasks and deadlines.
• Knowledge of compliance requirements under Singapore’s Ministry of Law is an advantage.
• Possession of Class 3 Driving License is advantageous.

Responsibilities

• Marketing and Content Oversight: review and approve the marketing vendor’s proposed themes and ideas for monthly social media posting cycles.
• Vet completed marketing materials (copy, imagery, videos) for brand alignment.
• Coordinate with vendor and staff on filming days, including product preparation and filming requirements.
• Provide input on advertising themes, packaging, areas of focus, cost-saving opportunities, and strategies to improve brand awareness.
• Customer Enquiries: respond to inquiries via Instagram, WhatsApp and the company CRM; escalate when necessary.
• Website and Product Content: coordinate product photography shoots and upload product photographs and information to the website catalogue.
• Operations: handle ad hoc requests such as monitoring packaging and replenishment when needed.
• Compliance: conduct Ministry of Law screening and due-diligence checks; prepare and submit cash transaction reports to the Singapore Police Force where required.
• Ad-hoc: perform tasks as assigned by Managing Director.

Skills

Attention to detail

Brand coordination

Social media management

Vendor coordination

Education

Diploma in Business or equivalent

Tools

CRM systems

Website CMS

Job description

Job Responsibilities:

1. Marketing and Content Oversight

• Review and approve the marketing vendor’s proposed themes and ideas for monthly social media posting cycles
• Vet completed marketing materials (copy, imagery, videos) to ensure alignment with brand values
• Coordinate with vendor and staff on filming days, including product preparation and filming requirements
• Provide input on advertising themes, packaging, areas of focus, cost-saving opportunities, and strategies to improve brand awareness. Note: The vendor manages most operational and content production work. Existing photo/video content supports posting until December, with some additional filming required in the coming months.

2. Customer Enquiries

• Respond to customer enquiries via Instagram, WhatsApp, and the company’s CRM messaging system
• Escalate enquiries to relevant staff when necessary

3. Website and Product Content

• Coordinate product photography shoots with the photographer when required
• Upload product photographs and information to the company’s website catalogue

4. Operations

• Handle ad hoc operational requests, such as monitoring packaging and operational supplies, and arranging replenishment when needed

5. Compliance

• Conduct Ministry of Law screening and due-diligence checks
• Prepare and submit cash transaction reports to the Singapore Police Force where required

6. Ad-hoc

• Tasks as and when assigned by Managing Director

Job Requirements:

• Minimum Diploma in Business or equivalent with 2 years of working experience
• Strong attention to detail and ability to ensure brand consistency
• Excellent communication skills for vendor coordination and customer engagement
• Familiarity with social media platforms (Instagram, Facebook, TikTok) and ability to oversee posting schedules
• Experience in reviewing digital content (copy, graphics, video) for brand alignment
• Basic knowledge of social media analytics and ability to provide input on improving reach and engagement
• Familiarity with CRM systems and website content management
• Ability to manage multiple tasks and deadlines
• Knowledge of compliance requirements under Singapore’s Ministry of Law is an advantage
• Possession of Class 3 Driving License is advantageous

Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen