Marketing & Operation Executive

VAULT PERSONNEL PTE. LTD.; Penarth; On-site; GBP 25,000 - 38,000; Full time

Job summary

Vault Personnel Pte. Ltd. seeks a Marketing & Content Coordinator to oversee monthly social media cycles, review materials for brand alignment, and coordinate vendor filming days, while managing product content on the website and responding to customer inquiries via social channels.

The role also covers operations, compliance screening, and ad-hoc tasks from the Managing Director. You will work closely with vendors and staff to protect brand values, optimize reach, and ensure timely delivery of

Qualifications

• Diploma in Business or equivalent with 2 years of experience.
• Strong attention to detail and brand consistency.
• Excellent communication for vendor coordination & customer engagement.
• Familiarity with Instagram, Facebook, TikTok and posting schedules.
• Experience reviewing digital content for brand alignment.
• Basic knowledge of social media analytics and improving reach.

Responsibilities

• Oversee marketing content themes and approve monthly social media cycles.
• Vet copy, imagery, and videos to ensure brand alignment.
• Coordinate filming days with vendor and staff.
• Input on advertising themes, packaging, and brand awareness.
• Handle customer enquiries via Instagram, WhatsApp, and CRM; escalate when needed.
• Coordinate product photography shoots and upload to website catalog.
• Handle ops like packaging and replenishment.
• Conduct compliance checks under Singapore’s Ministry of Law and prepare cash reports.
• Tasks as assigned by Managing Director.

Skills

Attention to detail

Communication skills

Social media oversight

Content review

CRM familiarity

Content management

Multitasking

Compliance knowledge

Education

Diploma in Business

Tools

CRM systems

Website CMS

Job description

Job Responsibilities:

1. Marketing and Content Oversight

• Review and approve the marketing vendor’s proposed themes and ideas for monthly social media posting cycles
• Vet completed marketing materials (copy, imagery, videos) to ensure alignment with brand values
• Coordinate with vendor and staff on filming days, including product preparation and filming requirements
• Provide input on advertising themes, packaging, areas of focus, cost‑saving opportunities, and strategies to improve brand awareness. Note: The vendor manages most operational and content production work. Existing photo/video content supports posting until December, with some additional filming required in the coming months.

2. Customer Enquiries

• Respond to customer enquiries via Instagram, WhatsApp, and the company’s CRM messaging system
• Escalate enquiries to relevant staff when necessary

3. Website and Product Content

• Coordinate product photography shoots with the photographer when required
• Upload product photographs and information to the company’s website catalogue

4. Operations

• Handle ad hoc operational requests, such as monitoring packaging and operational supplies, and arranging replenishment when needed

5. Compliance

• Conduct Ministry of Law screening and due‑diligence checks
• Prepare and submit cash transaction reports to the Singapore Police Force where required

6. Ad-hoc

• Tasks as and when assigned by Managing Director

Job Requirements:

• Minimum Diploma in Business or equivalent with 2 years of working experience
• Strong attention to detail and ability to ensure brand consistency
• Excellent communication skills for vendor coordination and customer engagement
• Familiarity with social media platforms (Instagram, Facebook, TikTok) and ability to oversee posting schedules
• Experience in reviewing digital content (copy, graphics, video) for brand alignment
• Basic knowledge of social media analytics and ability to provide input on improving reach and engagement
• Familiarity with CRM systems and website content management
• Ability to manage multiple tasks and deadlines
• Knowledge of compliance requirements under Singapore’s Ministry of Law is an advantage
• Possession of Class 3 Driving License is advantageous

Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen