Onsite Technician - Term Time
Capita plc
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Benefits offered by this job
Job summary
Capita plc is seeking a motivated ICT Support Technician to deliver high-quality support for schools and academies within the Stafford region. You will act as a trusted technical advisor, assisting with Microsoft 365, Windows servers, AD/PowerShell, and cloud services, while meeting SLAs and ensuring secure, reliable environments.
The role involves onsite visits, incident management, and collaboration with school staff and internal teams.
Qualifications
- Proven experience in a customer-facing ICT support role.
- Strong troubleshooting and problem-solving across ICT technologies.
- Experience supporting Microsoft 365 environments (Exchange Online/SharePoint/Teams/Entra ID).
- Experience supporting Windows Server 2016/2019/2022.
- Good knowledge of Active Directory, Group Policy, PowerShell, and automation tools.
- Excellent knowledge of Windows desktop OS and Microsoft Office.
- Experience with Hyper‑V/VMware and backup solutions.
- Full UK driving licence and willingness to travel to customer sites.
- Security clearance (DBS) required.
Responsibilities
- Deliver high-quality ICT support to schools in line with SLA commitments.
- Provide technical advice across educational environments and Staffordshire.
- Conduct onsite visits to customer sites.
- Manage incidents and requests from initiation to resolution.
- Maintain proactive communication with customers throughout the process.
- Support and troubleshoot ICT equipment, servers, networks, and cloud services.
- Assist with ICT audits, planning and refresh programmes.
- Align customer environments with DF E guidelines.
- Produce and maintain technical documentation and site records.
- Collaborate with internal support teams for smooth service delivery.
Skills
Tools
Job description
We are looking for a motivated and customer-focused ICT Support Technician to join our technician team. This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments. The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies, supporting the Stafford region.
- Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments.
- Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required.
- Conduct onsite visits to provide support to our customers face to face.
- Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets.
- Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process.
- Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services.
- Assist schools with ICT Audits, planning, and refresh programmes.
- Support customer environments to align with DFE Guidelines.
- Produce and maintain accurate technical documentation for schools, and site records.
- Work collaboratively with internal support teams to ensure smooth delivery and transition of services.
- Proven experience in a customer-facing ICT support, systems engineer, or technical consultant role.
- Strong troubleshooting and problem-solving skills across a broad range of ICT technologies.
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID.
- Experience supporting and maintaining Windows Server 2016, 2019, and 2022 environments.
- Good knowledge of Active Directory, Group Policy, PowerShell, and automation tools.
- Excellent knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications.
- Experience supporting virtual server environments, including Microsoft Hyper‑V and/or VMware.
- Experience supporting backup solutions.
- Full UK driving licence and willingness to travel to customer sites.
- The successful applicant will require security clearance (i.e. DBS checked).
Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.
- A competitive basic salary (£25,155 pro rata to reflect term time hours).
- Work from home.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Customer first, always Fearless innovation Achieve together Everyone is valued.
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318and we'll get back to you to discuss.
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you.
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
Proud member of the Disability Confident employer scheme.
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Company: Capita plc
Salary: £22,000 to £25,155 a year
Hours: Full-time
Location: ST17 0XA
Working pattern: On-site
Job type: Permanent
Posting date: 28 Oct 2026
Closing date: 27 Nov 2026
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