Onsite Student Success Specialist

Cosmetic; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Cosmetic in Orpington, Greater London, is seeking a proactive student experience coordinator. You will welcome students, answer questions, coordinate next steps and help keep learners on track throughout their college journey.

You will work closely with tutors to resolve issues, check progress and provide a warm, professional point of contact across channels. This role requires on-site availability at our Orpington college.

Qualifications

• Experience in customer service, student support, administration or similar roles.
• Interest in beauty, aesthetics or vocational education is a plus.

Responsibilities

• Welcome students and guide them through steps and course information.
• Proactively check progress and help resolve issues before they become barriers to learning.
• Respond to enquiries by phone, email and in person with clear information and a warm manner.
• Coordinate with tutors on training dates, assessment requirements and outstanding actions.
• Keep student records, communications and follow-up tasks up to date.
• Take ownership of questions and escalate when appropriate until resolved.
• Gather feedback and suggest improvements to communications and the student experience.

Skills

Proactive

Customer-focused

Excellent communication

Organised

Problem-solving

On-site

Job description

Cosmetic in Orpington, Greater London, is seeking a proactive student experience coordinator. You will welcome students, answer questions, coordinate next steps and help keep learners on track throughout their college journey.

You will work closely with tutors to resolve issues, check progress and provide a warm, professional point of contact across channels. This role requires on-site availability at our Orpington college.