Onsite Service Operations Coordinator – Refrigeration

Johnson Controls; Bellshill; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Johnson Controls product discounts

Job summary

Johnson Controls in Bellshill, Scotland is seeking a Service Coordinator for the Industrial Refrigeration division. You will coordinate engineer scheduling, manage utilisation, and support service delivery across maintenance, reactive, and project work.

The role offers a competitive package with pro-rated benefits and clear opportunities for career development. You will liaise with customers, process timesheets, raise jobs, and help drive invoicing, quotations and KPI tracking.

Qualifications

• Strong organisational and prioritisation skills.
• Customer-focused with excellent communication skills.
• Ability to work independently in a fast-paced environment.
• Proactive, positive, and team-oriented mindset.
• Willingness to learn and adapt.

Responsibilities

• Coordinate engineer scheduling and manage utilisation
• Process timesheets and maintain planner systems
• Raise jobs (maintenance, quoted, and reactive works)
• Order parts and manage work-in-progress (WIP)
• Communicate with customers and obtain purchase orders
• Support invoicing, quotations, and KPI tracking
• Maintain training records and support compliance (EHS, FGAS)

Skills

Organisational skills

Customer service

Communication skills

Independent working

Adaptability

Tools

Planner systems

Job description

Johnson Controls in Bellshill, Scotland is seeking a Service Coordinator for the Industrial Refrigeration division. You will coordinate engineer scheduling, manage utilisation, and support service delivery across maintenance, reactive, and project work.

The role offers a competitive package with pro-rated benefits and clear opportunities for career development. You will liaise with customers, process timesheets, raise jobs, and help drive invoicing, quotations and KPI tracking.