Service Operations Coordinator - Industrial Refrigeration

YDU JC Air Cond & Ref Inc.- Dubai; Bellshill; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Cycle-to-work scheme

Johnson Controls product discounts

Career development

Job summary

Johnson Controls in Bellshill, Scotland, is looking for a Service Coordinator to support its Industrial Refrigeration division. You will coordinate engineer scheduling, process timesheets, raise jobs, order parts and manage WIP, while handling customer communications and purchasing. The role also involves invoicing support and KPI tracking.

You will maintain training records, support compliance (EHS, FGAS), and contribute to continuous improvement across maintenance, reactive, and project work.

Qualifications

• Strong organisational and prioritisation skills.
• Customer-focused with excellent communication.
• Able to work independently in a fast-paced environment.
• Proactive, positive, and team-oriented mindset.
• Willingness to learn and adapt.

Responsibilities

• Coordinate engineer scheduling and manage utilisation.
• Process timesheets and maintain planner systems.
• Raise jobs (maintenance, quoted, and reactive works).
• Order parts and manage work-in-progress (WIP).
• Communicate with customers and obtain purchase orders.
• Support invoicing, quotations, and KPI tracking.
• Maintain training records and support compliance (EHS, FGAS).

Skills

Organisational skills

Customer focus

Communication skills

Independent worker

Team oriented

Proactive

Adaptability

Job description

Johnson Controls in Bellshill, Scotland, is looking for a Service Coordinator to support its Industrial Refrigeration division. You will coordinate engineer scheduling, process timesheets, raise jobs, order parts and manage WIP, while handling customer communications and purchasing. The role also involves invoicing support and KPI tracking.

You will maintain training records, support compliance (EHS, FGAS), and contribute to continuous improvement across maintenance, reactive, and project work.