Onsite Service Delivery Manager - Restaurants

NCR Voyix; Greater London; On-site; GBP 75,000 - 115,000; Full time

Job summary

NCR Voyix in London seeks an experienced Service Delivery Manager to lead onsite service delivery for a strategic restaurant client. The role focuses on delivering against contractual commitments, ensuring high-value customer outcomes, and coordinating cross-functional teams to maintain service excellence.

The SDM will manage incidents, drive improvements, and provide leadership in customer reviews, reporting, and strategic planning.

Qualifications

• Bachelor's degree in IT, CS, business management or related field.
• Minimum 7–10 years in service delivery, account operations or a similar role.
• Experience with large enterprise customers in the tech/services environment.
• Proven ability to manage service performance against SLAs and KPIs.

Responsibilities

• Serve as the primary onsite point of contact for service delivery.
• Manage day-to-day service delivery and ensure SLA commitments are met.
• Lead cross-functional teams and coordinate incident resolution.
• Deliver regular executive service reviews and performance insights.
• Identify and drive service improvement initiatives across the account.
• Support contract retention, growth and strategic planning with the customer.

Skills

Stakeholder management

ITSM processes

Incident & problem management

Cross-functional leadership

Client relationship management

Education

Bachelor's degree in Information Technology/CS/Business

Tools

Power BI

ServiceNow

Microsoft 365

Job description

NCR Voyix in London seeks an experienced Service Delivery Manager to lead onsite service delivery for a strategic restaurant client. The role focuses on delivering against contractual commitments, ensuring high-value customer outcomes, and coordinating cross-functional teams to maintain service excellence.

The SDM will manage incidents, drive improvements, and provide leadership in customer reviews, reporting, and strategic planning.