Onsite Service Assistant (OSA)

Apogee Corporation Limited; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an Onsite Service Assistant, where you'll deliver exceptional service in a professional environment. This role is vital in maintaining and supporting managed print services, ensuring a seamless experience for clients. You'll engage with clients, monitor devices, and provide first-line support, all while being part of a diverse and inclusive culture that values innovation and personal growth. If you're proactive, adaptable, and eager to learn, this is your chance to make a significant impact in a prestigious setting, supported by a company that champions your career development.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

2 paid days off for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Qualifications

• Self-motivated individual capable of managing time effectively.
• Strong communicator with a customer-centric mindset.

Responsibilities

• Monitor and maintain a fleet of print devices and respond to service requests.
• Ensure devices are operational and manage consumable inventory.

Skills

Interpersonal Skills

Problem-Solving

Organizational Skills

Computer Literacy

Customer-Centric Mindset

Tools

MS Office

Job description

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Job Summary

Are you passionate about delivering exceptional service in a professional and corporate environment? We are seeking an articulate, detail-oriented Onsite Service Assistant to join our team at a prestigious client site. This is a unique opportunity to work in a professional setting where you will play a vital role in maintaining and supporting our managed print services, ensuring a seamless experience for our client.

What You Will Do

• Monitor and maintain a large fleet of print devices through proactive floor-walking and remote software tools.
• Respond to service requests, providing first-line support and completing basic hardware and software repairs (training provided).
• Ensure all devices are clean, operational, and meeting performance standards.
• Oversee consumable and spare part management, including ordering and replenishment.
• Escalate technical issues to Field Engineers or the Technical Helpdesk when necessary.
• Provide detailed reporting on device performance and service activities.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

Flexibility:

We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Experience and Skills Required

What We Are Looking For

We are looking for an individual who is self-motivated and capable of managing their own time effectively. This role requires someone who can independently stay busy, take the initiative, and find ways to contribute without constant supervision. It is ideal for someone who is proactive, adaptable, and can maintain focus in a quiet environment. We are looking for a confident communicator with a customer-centric mindset who thrives in a collaborative, dynamic environment. Ideal candidates will have:

• Strong interpersonal skills and the ability to engage with clients professionally and courteously.
• A problem-solving mindset with the ability to understand technical issues and follow processes.
• Excellent organisational skills, with the ability to prioritise and handle multiple tasks under pressure.
• Computer literacy, including proficiency in MS Office.
• An eagerness to learn and adapt to new technologies and processes.

Why Join Us?

• Work in a prestigious and professional environment, representing one of the industry’s leading names.
• Be part of a company that champions diversity, inclusivity, and innovation.
• Enjoy a role where you are supported with training and opportunities for personal and professional growth.
• Contribute to a team that values integrity, operational excellence, and customer satisfaction.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.