Onsite Sales & Customer Experience Lead

London Square; Twickenham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

25 days holiday

Life Insurance

Dental cover

Gym membership

Job summary

London Square, a fast-growing developer focused on London, is seeking a on-site sales professional to manage customer experience from reservation through to legal completion and handover across multiple show homes and marketing suites.

You will build bespoke relationships with purchasers, coordinate with solicitors and the development team, and drive an outstanding customer journey to achieve market-leading satisfaction.

Qualifications

• Empathy and strong communication to understand and respond to customers' needs.
• Commitment to delivering high-quality service aligned with the company vision.
• Attention to detail in recording and tracking customer information and selections.
• Ability to prioritise tasks to ensure timely communication and progression, especially near completion dates.
• Excellent interpersonal skills across channels (phone, email, messages).
• Knowledge of housebuilding processes from reservation to handover.

Responsibilities

• Progress sales from reservation to completion, liaising with buyers, solicitors and stakeholders.
• Build and nurture strong relationships with purchasers, delivering a bespoke service.
• Manage CRM systems to track interactions and milestones, ensuring smooth communication.
• Lead on all formal communication to customers during their journey including options and selections and pre-completion correspondence.
• Provide updates on build stages through newsletters and personalised communication.
• Organise and attend buyer-focused events, offering a premium experience.
• Respond promptly and professionally to queries, ensuring resolutions meet expectations.
• Work with the Development Team to ensure we’re delivering customer-focused schemes.
• Monitor and deliver an exemplary customer journey across Sales & Marketing Suites, Show homes and customer experience.

Skills

Empathy

Clear communication

Service quality

Detail oriented

Time management

Interpersonal skills

Job description

London Square, a fast-growing developer focused on London, is seeking a on-site sales professional to manage customer experience from reservation through to legal completion and handover across multiple show homes and marketing suites.

You will build bespoke relationships with purchasers, coordinate with solicitors and the development team, and drive an outstanding customer journey to achieve market-leading satisfaction.