Customer Relations Executive

London Square; Twickenham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

25 days holiday

Life Insurance

Dental cover

Gym membership

Job summary

London Square, a fast-growing developer focused on London, is seeking a on-site sales professional to manage customer experience from reservation through to legal completion and handover across multiple show homes and marketing suites.

You will build bespoke relationships with purchasers, coordinate with solicitors and the development team, and drive an outstanding customer journey to achieve market-leading satisfaction.

Qualifications

• Empathy and strong communication to understand and respond to customers' needs.
• Commitment to delivering high-quality service aligned with the company vision.
• Attention to detail in recording and tracking customer information and selections.
• Ability to prioritise tasks to ensure timely communication and progression, especially near completion dates.
• Excellent interpersonal skills across channels (phone, email, messages).
• Knowledge of housebuilding processes from reservation to handover.

Responsibilities

• Progress sales from reservation to completion, liaising with buyers, solicitors and stakeholders.
• Build and nurture strong relationships with purchasers, delivering a bespoke service.
• Manage CRM systems to track interactions and milestones, ensuring smooth communication.
• Lead on all formal communication to customers during their journey including options and selections and pre-completion correspondence.
• Provide updates on build stages through newsletters and personalised communication.
• Organise and attend buyer-focused events, offering a premium experience.
• Respond promptly and professionally to queries, ensuring resolutions meet expectations.
• Work with the Development Team to ensure we’re delivering customer-focused schemes.
• Monitor and deliver an exemplary customer journey across Sales & Marketing Suites, Show homes and customer experience.

Skills

Empathy

Clear communication

Service quality

Detail oriented

Time management

Interpersonal skills

Job description

Job Description

About Us

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

About the Role & Team

As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, y our role will focus on providing a world-class customer experience from reservation through to legal completion and handover, aiming to achieve a market-leading Net Promoter Score.

Key Responsibilities

• Progress sales fromreservationto completion, liaising with buyers, solicitors, and stakeholders.
• Build and nurture strong relationships with purchasers, delivering a bespoke service.
• Manage CRM systems to track interactions and milestones, ensuring smooth communication.
• Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence andhome demonstrationappointments alongside the Customer Service Managers.
• Provide updates on build stages through newsletters and personalised communication.
• Organise and attend buyer-focused events, offering a premium experience.
• Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
• Work closely with the Development Team to ensurewe’redelivering customer-focused schemes.
• Monitor and deliver an exemplary customer journey including Sales & Marketing Suites,Show homesand customer experience.

Key Skills & Experience:

• Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
• Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
• Detail-Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
• Time Management: Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
• Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
• Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.

What’s in it for you?

Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance.
• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

• Mobile phone Allowance
• Dental Cover
• Bupa Employee Assistance
• Virtual GP Service
• Salary sacrifice scheme for electric vehicles
• Cycle to Work
• Gym Membership corporate discounts
• Health Cash Plan
• Perkpal (shopping discounts)
• Tech Scheme
• Payroll Giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please [e-mail].

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.