New Homes Customer Relations Executive

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

Deverell Smith Recruitment Ltd is seeking a Customer Relations Executive in West London. You will be on-site, guiding buyers from reservation to legal completion and handover, owning the marketing suite, and serving as the local expert for walk-ins.

You will drive sales progression, manage CRM records, and coordinate communications and events to ensure timely completions and a premium buyer experience.

Qualifications

• Sales experience with progression
• Proactive approach to chasing solicitors and keeping completions on track
• Strong administrative skills for admin-heavy role
• Warm, engaging personality with exceptional customer service
• Excellent attention to detail with customer information, documents and selections

Responsibilities

• Act as the main point of contact for the development and maintain the marketing suite impeccably
• Welcome walk-in visitors with expert knowledge of the development and local area
• Progress sales from reservation to completion, proactively chasing solicitors to keep deals moving
• Complete choices spreadsheets and lead buyer communication including pre-completion correspondence and home demos
• Manage CRM records to track interactions and milestones
• Share build updates through newsletters and personalised communication
• Organise and attend buyer events delivering premium experiences
• Support show home delivery with interior designers and contractors

Skills

Sales progression

CRM management

Administrative skills

Customer service

Time management

Tools

CRM software

Job description

Customer Relations Executive

Location: On-site, West London
Salary: £45,000 basic + bonus
Contract: Full-time, Tuesday - Saturday

About the opportunity

A London-focused homebuilder is adding a Customer Relations Executive to its Sales Operations team. You will be based on-site and will be the face of the development, guiding buyers from reservation to legal completion and handover. Day to day, you will own the marketing suite, act as the local expert for walk-in visitors and drive sales progression so that deals reach completion on time.

Key responsibilities

• Act as the main point of contact for the development, keeping the marketing suite in impeccable condition
• Welcome walk-in visitors with expert knowledge of the development and local area
• Progress sales from reservation to completion, proactively chasing solicitors to keep deals moving
• Complete choices spreadsheets and lead formal buyer communication, including pre-completion correspondence and home demonstrations
• Manage CRM records to track interactions and key milestones
• Share build updates through newsletters and personalised communication
• Organise and attend buyer events that deliver a premium experience
• Support show home delivery alongside interior designers and contractors

Requirements

• Sales experience that includes managing your own progression, or a background in sales progression
• A proactive, persistent approach to chasing solicitors and keeping completions on track
• Strong administrative skills and comfort with an admin-heavy role
• A warm, engaging personality and a genuine commitment to exceptional customer service
• Excellent attention to detail with customer information, documents and selections
• Strong time management around critical dates such as legal completions
• A collaborative approach with site, sales and customer service teams