Onsite Retail Transaction Services Associate

HARRODS; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harrods is seeking a Transaction Services Assistant to support the Retail teams with large and complex transactions. You will provide world-class service over the phone, email, and in person, ensuring correct procedures and timely processing of deposits, inquiries, refunds, and cost centre transfers.

The role is fully on site, with 5 of 7 days in-store, requiring strong customer service, AML awareness, and proficient MS Office skills to support a fast-paced luxury environment.

Qualifications

• Excellent customer service skills.
• Knowledge of Anti Money Laundering legislation is preferable.
• Good PC literacy (Microsoft Office) is essential.
• Ability to develop and maintain relationships with colleagues and customers.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Provide expert advice and guidance over the phone, via email, and in person to Retail Teams to ensure correct procedures for transactions.
• Ensure deposits, general enquiries, refund/recharges, transaction searches and cost centre transfers are processed correctly.
• Maintain trackers and complete set daily administrative tasks accurately and on time.
• Become an expert in all till processes, inspiring confidence in the department and retail teams.
• Ensure compliance with store policy and adhere to Transaction Services SOPs.

Skills

Customer service

Communication

Relationship building

Multi-tasking

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

Harrods is seeking a Transaction Services Assistant to support the Retail teams with large and complex transactions. You will provide world-class service over the phone, email, and in person, ensuring correct procedures and timely processing of deposits, inquiries, refunds, and cost centre transfers.

The role is fully on site, with 5 of 7 days in-store, requiring strong customer service, AML awareness, and proficient MS Office skills to support a fast-paced luxury environment.